Aqualisa Case Write-Up

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Case: Aqualisa Quartz: Simply a Better Shower Assignment Questions: 1) What is the Quartz value proposition? The Quartz was significantly more advanced vs. competitors in terms of water pressure, ease of installation, use and design. The Quartz’s control valve could be remotely located without bulky boxes next to the shower. It was easy to manage, just with the push of a button, the system would automatically advise when the shower was ready to use. All users found it easy to use. It cut down installation time from two days to half a day. It performed with consistent pressure and without temperature variance. It was reliable, without consistently breaking down. It also was designed to be the backbone for the company’s continuing innovation, as more technology could be added on to the original structure. 2) Why is the Quartz shower not selling? During the 80’s, some electronic innovations in showers had not performed up to expectations, and since then users (especially plumbers) had been reluctant to support any product that had any type of innovation. Being a market where plumbers have great influence in the purchase process, consumers were not fully aware of the innovations that had been released in the market. So they barely pushed for a specific product installation. The sales strategy was also not adequate to promote the Quartz. The 20 man salesteam continued to operate like they had always operated with their current portfolio, allocating over 90% of time to current customer service. The company worried that the Quartz would cannibalize sales of their leading electric showers, even-though the Quartz represented higher margins and greater opportunities to innovate in the market. 3) Aqualisa spent three years and €5.8 million developing the Quartz. Was the product worth the investment? Is Quartz a niche product or a mainstream product? Yes it was,

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