360 Degree Evaluation

1892 Words8 Pages
Implementing a 360 degree feedback process Three hundred and sixty degree feedback is a tool that gives managers a clear view of their performance at work. Opinions are gathered from the manager being assessed and also from their staff, their peers and their manager. All views are grouped together to form the full picture. In most cases opinions are expressed by the completion of a questionnaire covering different aspects of expected performance factors. For the purposes of performance management, the performance of people at work can be divided into two components: * functional performance (e.g. budget results, sales levels, projects completed) * behavioural performance (e.g. leadership capability, reliability, communications skills) Three hundred and sixty degree feedback can only be used for behavioural aspects of performance (because these are the only aspects that everyone - self, peers, manager and staff - can comment on). It can also only be used for managers (people who have staff reporting to them). If the tool is used on staff who do not manage others it is termed 270 degree feedback (90 degrees of feedback from 'self', 'peers' and 'manager'). When CEOs use the tool, it is usually 180 degree feedback because they have no peers or managers (90 degrees of feedback from 'self' and 'staff'). Benefits of 360 degree feedback Benefits of 360 degree feedback include: A more balanced view of individual performance Feedback from only one source can be dismissed as being only one person's opinion. If a number of people say the same thing then it is harder to ignore it. Differences of opinion about the performance of a person are often caused by different expectations on the part of those rating them. The 360 approach provides a basis for identifying and discussing these different expectations. More likely to cause behaviour change Evidence from
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