301 Unit Essay

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UNIT 301 Principles of communication in adult social care settings UNIT HSC31 Promote communications in health, social care or children’s and young people’s settings Task A-Written Questions Please refer to unit assessment criteria when answering these questions 1. Identify four different reasons why people communicate. (C301 1.1) (SHC311.1) 1) For a resident to express their feelings to you. 2) To pass on information to other staff members about a residents condition. 3) To order food at meal times. 4) To have a friendly chat and get to know a resident better. 2. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. (C301 1.2) (SHC31 1.2) With effective communication there would be a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be up to date, staff members will know where you are and if you need extra support with your work load. With effective communication where individuals using the service and their carers The residents in the home would feel safer and feel that they can trust the staff member with any problem. Carers would communicate more which then all residents’ individual need would be met. You would have more time to spend with each resident to get to know them and their families. 3. Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. (C301 2.1) |Method |How effective is this method? |

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