As a carer I am aware that I need to be able to understand the ways in which I can make it easier to communicate with someone who has dementia. It will become difficult for a person to tell you if they are in pain, if they are frightened or upset, so by using other factors such as body language, eye contact, gestures, facial expressions, I am able to determine these things and then I can communicate back to the individual calmly and slowly, in a manner that is appropriate to them. 1.3 Describe how to support different communication abilities and needs of an individual with dementia who has a sensory
The same discrepancy applies when you’re communicating a positive message without facial expressions. Eye Connection - Maintain eye contact, you present an air of confidence in yourself and what you are communicating. People who are listening to what you are saying will take you more seriously, and will take what you say as important. If you lose eye contact or focus on everything else but the person you are speaking to, you may not be taken seriously and the truth in your points may be lost. Physical barriers - Doors that are closed, walls that are erected, and distance between people all work against the goal of effective communication these include speaking too fast, distracting gestures, noise inside the room such a ringing telephones or outside the building such as traffic, Your message may be blocked because people in your audience are uncomfortable, they cannot hear because of bad sound system and cannot see because of inadequate
Being a good listener shows respect. To ensure you don’t fall into the rut of in effective communication, pay attention to your words, body language and listening skills. Learn about Assertive communication, the benchmark for healthy relationships. Assertiveness means expressing your feelings, beliefs, and ideas without infringing on the rights of others. When we are assertive, we are honest, direct, and respectful.
When communicating with CYPA (children, young people and adults), listening to them and showing an interest in what they are saying, is vital for them to feel that what they have to say is worthwhile. If when they are talking to you, you start talking to someone else or start doing something else, they will quickly lose interest and stop talking. This may make the child not want to come to you in future, as they will feel you don’t listen to them. Smiling and looking friendly, displaying open body language, will help CYPA feel more comfortable in approaching you. Appropriate eye contact should be made, which will reinforce your interest to the individual.
b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication. Av) a) The environment will be a calm and positive place to work in. When colleagues communicate regularly it means you are able to pass on information and do your job more efficiently. b) Your confidence will be boosted and you will have a clear better understanding the individual and carer when using good communication. c) Good communication with other professional’s is a
People communicate for different reasons such as, to gain understanding and knowledge, to learn, to survive, to socialise with others, to give opinions, to show emotions, to work together as a team, to understand etcetera. Effective Communication In order to be effective when communicating individuals need to be approachable, this means positive body language. Individuals also need to be more confident and clear when communicating otherwise it is easy for miscommunication to occur. Communication is also effective because without it individuals can become isolated and wouldn’t be able to make friends and build relationships. Communication Cycle According to Nolan (1999: 162), ‘communication is not just about giving information to people, as during the conversation individuals go round in a ‘cycle’’.
Adding something during a conversation process can make the listener to miss some important parts of the message leading to wrong interpretation of information. A listener should make comments when the speaker has finished talking. During this time, the listener may opt to repeat what the speaker said using his or her own words to enable the speaker clarify any information that the listener got wrongly. If possible, people should observe active listening in all situations where communication is taking place. Effective communication is very important especially when the listener hopes to achieve an excellent work and personal relationship.
Sarah Smith TASK1 How will communicating effectively help you to build positive relationship with them? Effective communication is a “two way process”. It involves good communication weather it verbal or non-verbal, but both very important. It also involves a good listener, enabling the person to develop an understanding of the subject being discussed. With good communication comes co-operation and good development.
The way in which we communicate with these different groups can be varied, but the basic principle remains the same. Relationship problems can develop when individuals have a lack of communication, or do not have the skills to communicate effectively. These skills include clear expression, good listening skills and being able to adapt to different situations. We communicate in different ways: The way we speak – tone of voice Gestures Body language Facial expressions The person we are communicating with needs to feel at ease and given the chance to communicate back with comfort and confidence. It is also important to listen and to use positive body language (may be shown by nodding etc) use the appropiate facial expressions and give eye contact.
Principles of communication in adult social care setting 1. Understand why communication is important in adult social care settings 2.1 Identify different reasons why people communicate * Expressing preferences * Getting to know each other * Whistleblowing * Letting people know ideas, wishes and needs * Obtaining information * Sharing information 2.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication includes handover with colleagues; writing in communication books any issues or information, talking to service users to get to know their preferences and needs. Effective communication is important to make sure information is precise and correct; it also helps to help the care provided run smoothly. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them When communicating with an individual they may have trouble communicating or feel like they can’t tell you things or this could be due to feeling like they are being a nuisance. It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation.