Explaining the Role of Effective Communication

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BTEC Extended Diploma in Health and Social Care Unit 1 Developing Effective Communication P1, P2 and M1 Effective Communication within a Health and Social Care Setting By Sasha-lei Macken Introduction In this booklet I will be explaining the role of effective communication and interpersonal interaction in a Health and Social Care setting by outlining the different forms of communication such as, text messages, written, oral, symbols, signing etcetera, explain the different concepts of how communication takes place, such as one-to-one or group communication, discuss theories of communication and assess the role of effective communication and interpersonal interaction in Health and Social care with reference to theories of communication. What is Communication? Communication is the way in which we choose to speak to people, whether this is verbal or non-verbal. According to Higgins (2010: 4) communication is, ‘the exchange of information between people and becomes effective when the information is received and understood’. People communicate for different reasons such as, to gain understanding and knowledge, to learn, to survive, to socialise with others, to give opinions, to show emotions, to work together as a team, to understand etcetera. Effective Communication In order to be effective when communicating individuals need to be approachable, this means positive body language. Individuals also need to be more confident and clear when communicating otherwise it is easy for miscommunication to occur. Communication is also effective because without it individuals can become isolated and wouldn’t be able to make friends and build relationships. Communication Cycle According to Nolan (1999: 162), ‘communication is not just about giving information to people, as during the conversation individuals go round in a ‘cycle’’. This consists of, hearing
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