Unit 3 P5

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Unit 3: Introduction to marketing P5: Understand how and why customer groups are targeted Draft/version: 1 Tutor: T.Geenen Student: Btissame Essanoussi Class: IBS 1 A Date: 29 October 2014 Assessment 5 Task 3 : How and why are customer groups targeted? Type of evidence : P5 Six information sheets ~ Identifying customers in consumer markets : - Customer is someone who is buying the product or service. And the consumer is the one who is using the product or service and not usually pay for it. - The customers are the one who makes the purchasing decision, because they give it to the consumer. They influence the product or service they buy. ~ Market segmentation - The important thing is to influence your target group, to buy your products or services. ~ Bases of a segmentation * Geographic : Segmenting by content, country, city * Psychographic: Understanding the lifestyle and opinions of the consumers. * Demographic: Segmentation based on age, sex, marital status * Lifestyle : Segmentation based on state, neighborhood, region ~ Uses of geo-demographic systems to identify and reach target groups eg ACRON, MOSAIC * The ACORN is a geo-demographic tool the business use to identify and understand the UK population and local demand for products and services. They use the postcodes for demographic statistics and lifestyle variables to give business a guide to different regions. * The MOSAIC is a classifies households in the UK into 12 Mosaic Groups and 52 sub-groups called Mosaic Types. These groups and Types are formed on the basis that the households comprising them share certain characteristics. ~ Reasons for choice of target group * The business must ensure that having selected a market segment, it can reach the potential customers through effective marketing communication. If a business have this
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