In this assignment I will be going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge.
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
the service user will ‘think of an idea’ or something they would like to say, code the message and send it by a means of communication to the receiving individual, the nurse, who will then decode the message think about what was said and from that respond in a way in which to answer or help the service user, i.e. give ‘feedback’. This is an effective theory, as it aids effective communication and interpersonal interaction. The stages allow an individual to think about what they are going to say to the receiving participant in the conversation by considering the words said along with the body language and behaviour of the individual in order to get the most accurate and precise
Barriers to communication in a doctor’s surgery. Physical environment In a physical environment there are factors which can inhabit communication for example a lot of back ground noise can cause a barrier because the people having the conversation cannot hear each other properly meaning that information is not getting to each other. Back ground noise can be things such as a baby crying or a telephone ringing for example. A way to help a conversation could be if the people having the conversation were in a quiet environment, this will help those who are communicating because they can hear one another and won’t miss any of the information that is being said to them. An example of this could be in a doctor’s surgery, it is important to switch mobile phones off and to not be loud so the receptionist can pass important information on to people who need an appointment.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
This essay will focus on inter-professional working in health and social care delivery. The history of inter-professional working will be explored. The nature and types of evidence underpinning inter-professional working focusing on the practice area of protection of vulnerable adults will be discussed. The range of factors that promote and create barriers to inter-professional working will be discussed. The implications of this essay will be discussed in relation to my future practice as a qualified Social Worker as a member of an inter-professional team.
Explain how communication affects relationships in an adult social care setting (1.1.2) You need good communication in an adult social care setting to provide a good service. Having a good communication with service users encourages participation in activities therefore promoting equality within the care setting. By building a good relationship with the service user they can gain thrust and understanding and therefore communicate with ease the needs the individual requires. You need communication with other team members you can do this by having handovers, communication books. Because if information was passed on to others this would lead to a breakdown in continuity of care information.
| This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they may feel like they are an outsider. | Self Esteem | Effective communication empowers people to value others and build a positive self-image and may also build their confidence. | However, if there is a lack of communication the client or patient may feel that they can’t voice their opinions or ideas because of their lack of confidence and self-esteem. | This can be related to Argyle’s Theory of Communication because if the patient, staff member or client has an idea then they won’t be able to communicate that idea because they may feel like they are an outsider and may even feel like they aren’t
Mandatory Knowledge Questions – level 2 Promote Communication in Health Social Care or Children's and Young People's Settings 1. Identify the different reasons people communicate 2. Explain how communication affects relationships in the work setting 3. Why is it important to observe someone’s reactions/responses when communicating with them? 4.
Health and Social Care P1Explain the role of effective communication and interpersonal interaction in a health and social care context. What Is Effective Interpersonal Communication? Communication is a complex activity involving words, body language, voice tone and volume, the topic under discussion, the prejudgments that people bring to the topic, and the “communication history” between participants in the discussion. Communication is effective when the recipient of a message understands its meaning and can express that meaning back to the speaker or sender message.Taken from http://www.flexstudy.com/catalog/schpdf.cfm?coursenum=97003 Communication is a central part of everyday life for most people and it is particularly important when working with vulnerable people and their families in a health & social care environment. It is about making contact with others and being understood.