Some of the stage one exploring skills include; Open ended questioning, silences, focusing, empathy, paraphrasing, structuring and summarising. Stage two is about Helping the client Establish Aims and Goals.The primary purpose being to facilitate the client in developing an objective understanding of their situation. Here the helper/listener assists the client/speaker explore their options and possible goals. By establishing what the client/speaker really wants and needs they are then encouraged to consider new perspectives and possibilities auctioning those that are realistic. By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise.
Second, is active listening, to become an active listener you have to “respond to feelings, encourage the speaker to get in touch with his or her own thoughts and feelings by phrasing what was just said, ask questions and give your undivided attention.” (Roland, 2000) These are some steps that researcher recommend for active listener. And lastly “Active listening techniques are especially useful in the counseling process as the supervisor attempts to ferret out problems.
Speaking with service users who have a mental health problem can be quite challenging in some cases (Kaprowska, 2005). There is, therefore a heavy dependence for carers and support workers presence to facilitate effective communication. Diggings (2004) Suggests that social workers often speak with service user’ key worker or carer rather than directly with the service user. This can have a negative impact on the service user as they can feel that they are not valued. I identified that I had to refocus discussions because the service user I was working with tended to digress.
[ Use a natural tone of voice and gestures. If you do not understand something, ask for clarity. This is the way everyone else communicates and the same should be given to the person with a sensory loss. ] 3. Explain how own role can impact on the dynamics of two way communication with individuals with sensory loss Be prepared to repeat what you say ?
I think this was the case in my workplace, due to naivety and lack of confidence. My deputy manager had very differing styles of work, so this caused a lot of conflict between ourselves, then amongst the team. She was very loud and blunt, to the point of being slightly aggressive and overbearing. I am much quieter, calmer, and more tolerant. Different personalities is a big factor in workplace conflict.
Accenting Repetition: One could use this to show the sender that they are interested about the infor- mation by having steady eye contact, leaning their body forward and tilting one’s head to one’s side, or by scratching a chin to show one in deep thought. Contradiction: Effectively communicating, one should harmonize their body language with their words, because if one perceives communication signals to be mixed. Substitution: One could substitute non-verbal communication for words to communicate by smiling and clapping to communicate approval, raising one’s eyebrows to communicate eagerness or surprise. Complementing: One could use body language with what they are saying by adding a Gesture to a spoken word and by saying hello by waving one’s hand. Accenting: Accent spoken words with body language such as gestures.
Teaching assistant Diploma level 3 Assignment Two Supporting the Pupil 1. Explain the five broad social and emotional aspects of learning The five broad social and emotional aspects of learning are:- Self-awareness – Children begin to understand themselves, understanding how they can learn effectively, knowing how to interact with others. They begin to consider others feelings and thoughts. Children can use these skills when planning their learning. Children can take responsibility for their actions, to feel good about their achievements and understand that their feelings and behaviour are linked.
All employees want to receive feedback so they have the opportunity to learn and further their careers. There are potential difficulties of conducting performance reviews such as employees taking the information you have given them in a negative way. They can also cause conflict within the organization if they are not conducted in the right manner and if they are not completely followed up on. Listening to an employee complain about certain areas of their jobs and not listening and following up on the reports will have a negative effect between the employer and employee. The main sources of conflict are emotional conflicts which are generally based on misunderstanding, and may be characterised by anger, fear, or other strong emotions which can cloud judgement and issues.
McLeod also suggests that counselling skills can be used in a range of self help groups such as sliming groups or Alcohics Anonymous or in life coaching – although this focuses on the promotion of positive effectiveness or achievement. Users of counselling skills often have dual responsibilities both to the recipient of their skills and the organisation that they are operating within. (Stokes in Aldridge and Rigby). This can be a cause of conflict. Counsellors can avoid this conflict by starting the counselling relationship with a contract that ensures confidentiality and helps create a safe environment that supports a client by setting down guidelines for a working/ professional relationship that includes boundaries, conduct, timekeeping.
List symptoms of stress in the workplace. (8 marks) Symptoms of stress in the workplace can vary ranging from: • memory problems • inability to concentrate on your workload • seeing only the negative in things you do at work and in people • worry constantly • becoming irritable/aggressive, withdraw from team and become