For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure. It may also indicate a discomfort about the topic being spoken about. However, a calm and slow voice shows you are friendly and caring. Talking quickly with a firm tone and in a loud voice may indicate anger or rudeness. When health and social care professionals communicate with service users, it is important to know what tone of voice to use.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
201- Introduction to communication in health, social care or children’s and young people’s settings. 1.1 Identify different reasons why people communicate People communicate for different reasons. To portray their feelings, opinions, emotions, pain. To express needs, share ideas and information People can communicate verbally by talking or writing. Or even by body language / sign language.
Communication Paper Veronica George HCS/320 July 20.15 Michael Snell Communication Paper According to read me first( HCS/320) Communication is the process of sharing information, thoughts and feelings between people through speaking, sounds, writing, drawings or body language. Sometimes getting the idea across to the receiver is a difficult task when there are barriers such as different languages cognitive ability and disability. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception changing behaviors and acquiring information. Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message.
Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual. As a practitioner you should provide encouragement to children and parents, reassurance and any necessary information. Some individuals are quite confident to voice their feelings or opinions openly, others may be less able to express their views. If the latter you may need to observe body language, facial expressions and what they don’t say to show you how they are feeling so that you can use this to communicate effectively with them. Another reason it may be hard to verbally communicate is if English is not their first language and you will have to use body language and maybe actions, especially to help the children understand what you are saying, and also speak very clearly in a friendly tone.
It is also important that I speak slowly and clearly, using terminology that is at a level the individual can understand. If I raise my voice when speaking it could cause an individual to become upset or agitated. This could result in them losing confidence in my ability to help them with their daily life. It is important to build relationships with each individual which will help me to know how they are feeling and also be able to read their body language. 1.3 Ways in which the environment may help communication are things such as good lighting, background music, relaxed and happy environment.
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
I need to provide extra time for decision-making. I need to be patient, flexible, and supportive. I need to have time to listen to, and understand the service user and make sure the service understands me. I would have to adjust the length of conversations to maximize the individual's ability to remain attentive and decrease stress level. Outcome 2 2.1 Picture boards, brail, sign language, finger writing, hearing aids.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
Be accurate and specific when giving instructions. * Hearing Loss When meeting a person with a hearing problem always make sure you are facing them and that they can see you clearly. Do not turn your head away when speaking or cover your mouth. Say there name when starting a conversation and speak clearly, slowly and naturally, do not exaggerate your words or shout. If the person is hearing impaired be aware of back ground noise as it can be difficult for them to make out what you are saying.