Qi Plan Part 2 Research Paper

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QI Plan Part II Virginia Ivins HCS/588 January 12, 2015 Dr. Debbie Simmons QI Plan Part II Quality improvement takes many shapes and forms when implementing a good QI plan in an organization. Kingman Regional Medical Center located in Kingman, Arizona has such plans in place. Quality improvement areas that are important are that of customer service and satisfaction, emergency waiting room times and discharge. Data collection has been an important method and tool for quality improvement in health care organizations. Quality improvement is a process of measuring and improving services that can help leaders understand the direction of quality the organization needs to be successful with its overall service. This paper will include areas…show more content…
The main focus and potential improvement for KRMC are admissions, emergency room wait times and the amounts of time patients are discharged from the hospital after a stay. Whichever areas are chosen for consideration of improvement will affect the organization financially and in the area of patient satisfaction. These areas need improvement after viewing low data scores from surveys with past patient satisfaction results. Admission and discharge instruction can be improved by giving appropriate instructions during training on how admissions and discharge documents are done. This can reduce the readmission process and rate at the organization along with financial gain and improving the satisfaction of patients. Emergency room wait times also can be improved to reduce the financial stability of the healthcare organization. Often times, there are so many patients waiting in the emergency room to be seen, making time is hard to attend to every patient at an adequate time frame. By improving those areas mentioned at the facility, the organization can focus on the mission and the commitment of good service and performance at the…show more content…
“Technical benchmarking is performed by design staff to ascertain the capabilities of products or services, especially in comparison to the products or services of leading competitors. For example, on a scale of one to four, four being best, how do designers rank the properties of your organization’s products or services? If you cannot obtain hard data, the design efforts may be insufficient, and products or services may be inadequate to be competitive” (asq.org, 2015). Finally, audits are used to measure how medical treatments and procedures are improving the patient’s experience and functional status. Patient satisfaction is important at the facility and using audits will allow the tool to determine how the patient is progressing with health. By using this type of data collection tool, staff will learn that patient satisfaction and comfort is important to the organization. This will implement their realization that the data collected is important accurate information. The types of information this tool is used to collect data are patient’s baseline and assessments during regular intervals of treatment. With the data, the audit can separate the patients having discomfort and pain from those satisfied patients to improve in areas needed to make sure that all patients are comfortable at the
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