Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language. Messages can also be sent through sign language, Braille, text messaging, written communication etc. When working in a Health and Social caring environment, it is highly important to communicate effectively so you and your patient have a good understanding of what is being said to each other and also, so you can build a strong relationship with your client/ patient. Sometimes it may not be just the patient you have to communicate with, you may also have
Effective communication and interpersonal interaction in health and social care Communication is an important role in health and social care settings, it allows room for positive relationships and the sharing of information to be done correctly and privately. Communication can be verbal or non-verbal, in this assignment I’m going to identify a range of contexts where communication is essential. One to one communication is two people commuting, this can be formal, informal, by email, etc. For example a care worker must be formal to a patient, but when they get to know them very well, it can turn into informal communication. One to one communication is only effective when listening skills, questioning skills and information-giving skills are present.
Bad news should be delivered in a sensitive manner by someone who is well informed about the particular case/circumstances. The following guidelines have been adapted from the Department of Health , Social Services and Public Safety – Breaking Bad News , Regional Guidelines. Preparation Prepare yourself - It is natural for the bearer of bad news to be anxious about the interview with the patient or carer. • Familiarise yourself with the patient's background, medical history and test results. You will also need to have some knowledge of the choices in the future management of the patient's condition.
Developing Effective Communication in Health & Social Care Effective communication is defined as verbal speech or other methods of relaying information that get a point across. An example of effective communication is when you talk in clear and simple terms. Interpersonal skills are the techniques people use in order to communicate and maintain effective relationships. Interaction is an exchange of communication. These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks.
Medication will also be recorded so as not to give out the wrong dose. Provide evidence of care required, intervention by nurses or doctors and patient or client responses. Provide a baseline record against which improvement or deterioration may be judged. Show evidence of on-going assessment and treatment and reasons for carrying it out. Discuss and agree with service users what they are going to record about them.
CU2547 Contribute to health and safety in health and Social care. 1) Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting. * Cooperate to help the employer to ensure that the working environment is safe * Be trained/receive instructions on the measures to be put in place * alert their supervisors or employers regarding perceived risks * report any changes in the workplace * be informed of the risks to their safety and health and of the measures necessary to eliminate or reduce these risks 2) understand the use of risk assessments in relation to health and safety * Any tasks that are hazardous for health and safety shouldn’t be done without special training. Hazards associated with equipment * They should be using hoists and slings, waste disposal, cleaning and chemical substances; hazards associated with people * It’s the companies to make assessment risk list for all employees’ especially new ones. 3) Understand procedures for responding to accidents and sudden illness * Any accidents that occur at work must be recorded in the accident report book.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
Some people may have very similar needs when it comes to treatment and or care but before new treatments and care plans are introduced it is important to carry out a research project or study to investigate the benefits of others. Charities and organisations whose purpose is to raise awareness and improve the care of individuals with illnesses, diseases or disorders can base and focus their research on better diagnosis so that they can identify people’s needs earlier as they can then start to help the patient/client by ensuring the correct treatment is given to them as soon as possible. Highlighting the gaps in provision Highlighting the gaps in the provision that is already available is important for health and social care workers also. This is because that gap could be affecting a huge amount of people who are ill or need assistance and can’t get the help that they need because the services just aren’t available to them. The needs of communities are constantly changing and new gaps in provision appear over time.
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
Effective communication between patients and healthcare providers is a critical element to quality healthcare” (Healthcare Communication). Effective communication is essential when speaking with patients, other health care professionals, and families. According to Arnold and Boggs (2011), “Therapeutic communication is the primary means through which nurse and client exchange information about health matters, plan treatment approaches, reach