Body language is the most important way of communicating without using words. 2.1 Its important to find out an individual’s communication and language needs and preference’s because not everyone communicates in the same way. People have a wide range of communication needs which needs to be considered such as sensory ability, cultural background, language, self-confidence, learning ability and physical ability. 2.2 There are different ranges to help us communicate. We could use flash cards, signals, Makaton and actions.
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
2.3 Describe a range of communication methods and styles to meet the individual needs * Verbal communication...speaking clearly and slowly, using the correct tone/pitch, factual and giving the individual chances to respond * Non-verbal... ensure you have eye contact with the individual to show you are focused on that individual and to show you are listening to what they have to say also, body language can show importance of what you are saying, picture boards and showing objects to an individual who cannot understand verbal communication. 2.4 Explain why it is important to respond to an individual's reactions when communicating * It is important to respond to reactions to show that you are listening to the individual and that all individuals have understood what is being said. Reactions can show if there is any confusion or if they individual is happy or upset with what has been said. Understand how to overcome barriers to communication 3.1 Explain how individuals from different backgrounds may use communication methods in different
Unit 201 Outcome 1 1 - People communicate for differebt reasons, to protray their feelings, emotions, pain opinions etc. Communication is essential, so that it ensures a continuity of care for the service user. 2 - Effective communication is important as it ensures that information is clear, concise, accurate, non-judgemental and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service. 3 - Its important to observe an idividuals reation when communicating with them as to see if they are listening and understanding what you are saying.
• Note their non-verbal responses such as body language and facial expression, eye contact. • Touch and gesture • I would also look out for signs that the information has been understand and adjust my communication method accordingly. 3. Be able to overcome barriers to communication 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways. People’s, culture, differences in verbal communication, e.g.
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication. 1.3 Explain why is important to observe an individual`s reaction vhen communicatingwith them All communication has an effect on the person you are communicating with and is important thatyou watch the effects so that any problems can be identified and dealt with. People communicate through : speaking,facial expresion,body language,position,dress,gesture. 2. Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support.
Other professionals Health and social care professionals need good communication skills to develop positive relationships which share information with other professionals for the benefit of the resident. Using the table below identify three examples of barriers to communication, and describe ways each barrier could be reduced Physical Barrier: Identifying the preferred method of communication and using appropriate method to establish communication. Methods are body language, gesture, touch, eye contact, facial expression, clear spoken language, or type talk, writing and drawings or pictures. Language differences: Providing interpreter or translator service. Using body language, gesture, drawing and picture.
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.
Principles of communication in adult social care settings 1.Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.