Unit 301: Principles Of Communication In Adult Care Settings

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Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate * People communicate for many reasons such as to express their needs, share information, express feelings, ask questions, build relationships, receive instructions 1.2 Explain how communication affects relationships in an adult care setting * In care setting effective communication can gain trust with service users and carers resulting in good relationships Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Compare ways to establish the communication and language needs, wishes and preferences…show more content…
2.3 Describe a range of communication methods and styles to meet the individual needs * Verbal communication...speaking clearly and slowly, using the correct tone/pitch, factual and giving the individual chances to respond * Non-verbal... ensure you have eye contact with the individual to show you are focused on that individual and to show you are listening to what they have to say also, body language can show importance of what you are saying, picture boards and showing objects to an individual who cannot understand verbal communication. 2.4 Explain why it is important to respond to an individual's reactions when communicating * It is important to respond to reactions to show that you are listening to the individual and that all individuals have understood what is being said. Reactions can show if there is any confusion or if they individual is happy or upset with what has been said. Understand how to overcome barriers to communication 3.1 Explain how individuals from different backgrounds may use communication methods in different
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