Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings
1. Understand why effective communication is important in the work setting
1.1 Identify different reasons people communicate
People communicate to:
• Share information
• Build relationships
• Communicate feelings and needs.
• To express themselves
1.2. Explain how communication affects relationships in the work setting
Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding. It can also be used to aid an understanding of an individuals’ needs.
2. Be able to meet the communication and language needs, wishes and preferences of individuals.
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
I would establish a service user’s communication and language needs by:
• Reading his or her care plan
• Reading his or her medical notes
• Speaking to the client directly
• Speaking to other colleagues
• Speaking directly to members of the service user’s family.
2.2. Describe the factors to consider when promoting effective communication
Factors to consider when communication could be:
• Is the environment appropriate for communication ( is it well lit, quiet and confidential)
• Does the service user have the abilities to understand
• Do I need to adapt my communication for the individual such as speak louder or use gestures.
• Does the service user need an interpreter or a family member to be present, or do they need the communication to be delivered in writing
• How is the person going to respond to my communication
• Consider the type of communication that I am delivering such as is it sensitive, formal, or non-formal.
2.3 Demonstrate a range of communication methods and styles to meet individual needs
There are non-verbal and verbal methods...