Organizational Behavior Case Study

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Organizational Behavior Week 1 Case Study 1.1 1. What role do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers? Values play a tremendous role with its neighbors and customers. The restaurant believes in supporting the community in giving back to the surrounding African American community (John M. Ivancvich, Robert Konopaske, Michael T. Matteson.—9th ed.p.cm). I believe that since this restaurant is very much a family oriented business located near the Third Ward which is an economically disadvantaged neighborhood (John M. Ivancvich, Robert Konopaske, Michael T. Matteson.—9th ed.p.cm) they want to promote to citizens that there is hope, you just have to work hard for it. 2. Is Drexler’s an effective organization? Why? After reading the case study and understanding a little bit about the background of the restaurant, it seems that the restaurant was built for those who were on a tight budget who were looking for some good bar-b-que. I guess you would say the restaurant owners did not forget where they came from and wants to help others who are poverty stricken have a chance to experience things/events that could not be experienced without the help of sponsorship. I believe Drexler’s is an effective organization because they are literally operating to satisfy their customers’ tastes and experiences at the restaurant. 3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates within its environment. According to the textbook, systems theory is when an organization takes resources (inputs) from the larger system (the environment), processes the resources and returns them in a changed form (output), (John M. Ivancvich, Robert Konopaske, Michael T. Matteson.—9th ed.p.cm). Input – Mrs. Scott talks to her customers, new and old, about what they are looking for within the restaurant.

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