2. Explain how communication affects relationships in the work setting? To be able to care for a child in an effective way we must have a good, strong relationship with the child, their parents / carers and other professionals that may be connected to the child. This relationship is made stronger by the way in which we communicate and how good our communication is with each other. Some ways that relationships and communication are of importance in the early years are : Sharing & Gaining Information, Settling In / Establish New Relationship’s, Supporting children’s play & learning, Transitions.
1.2 Explain how effective communication affects all aspects of own work. Within the care home I work in I communicate by, having handover with colleagues before the start of the shift. Communication is important as it ensures all information is passed over clear, accurate, non - judgmental and informative, doing this reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with colleagues so that you all work to achieve the same outcomes and targets. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them.
I organise all training within the home and have to ensure that staff are fully aware of courses they need to attend, when the courses are and when they have been confirmed on the course. I am able to do this by ‘advertising’ the course via posters and in the staff communication book, liaising with Head Office to book candidates via email and then notifying staff once confirmed. 1.1 Explain how you have supported effective communication within your own job role In my role I ensure that the residents preferred method of communication is being used at all times. A lot of our residents have reduced hearing and so I need to make sure that staff are addressing them in a suitable environment with limited distractions/interruptions. We also have several residents with a form of dementia which can make effective communication quite challenging, it is my responsibility to ensure that each residents care plan
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
All communications are confidential and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client and so all staff are aware of the up to date needs of the client. Different ways to communicate in a health and social care setting are during a handover and an up to date accurate communication book. 2. Explain how communication affects relationships in the work setting Communication in the workplace is an important part of my role.
I received an induction training course when I first joined the company, which provided me with specialized training relating to my job role sector. I receive regular supervision with my line manager, where I can discuss any problems, and get support when required. I can also request additional training if required, and my manager can highlight areas where she thinks I would benefit from further training in. I attend regular refresher courses in training, so that I am up to date with the current legislations and policies required for my role. I treat all service users with respect and dignity, and my work practices reflect and promote equal opportunities.
Communication between colleagues is essential, so that it ensures a continuity of care for the patient and all staff are aware of the current needs for the patient. 1.2 Effective communication is important as it ensures that all the information is clear, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with your colleagues so that you all work to achieve the same outcomes and targets. During my shift I would by communicating with others with handovers to other colleagues, electronically via PDAs or the terrafix system and over telephones.
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. 2- Explain how communication affects relationships in the work setting * People usually feel satisfied when they communicate well with individuals. Good Communication enables individuals’ needs to be met and for care and support workers to feel they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. Carers usually have hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. People who have good communication skills are likely to have strong relationships with children, parents and other adults. Because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you.