UNIT TITLE: INTRODUCTION TO COMMUNICATION IN HEALTH SOCIAL CARE UNIT CODE: SHC 21 LEARNING OUTCOME 1 1.1 Identify the most common reasons why people need to communicate. Human beings are socially minded and we love to interact with other people around us in order to make and develop relationships, share information and ideas, give and receive support, express thoughts and emotions such as fear, anger, pain, love and also to avoid mixed communication and tension. 1.2(a) Identify the range of people you communicate with in your work settings. At work, I communicate with service users, colleagues, relatives and visitors, supervisor, manager, medical staff and colleagues from other agencies. (b) Explain the importance of achieving effective communication patterns with people you work with As a carer, I must be able to communicate effectively with the people I provide care and support for to build trust and to make them satisfied with the care provided.
It's important that good relationships are had with colleagues and other professionals such as Nurses or Doctors, thus allowing people to work and communicate effectively with each other and share knowledge and information. A lot can be learnt from simply asking others with more experience and skills. People can communicate for a number of different reasons, these can include to show how we feel, to pass on information or obtain information, or for social reasons. Communication can be written, verbal or through body movements. 2) Explain how communication affects relationships in the work setting If there is effective communication and people work as part of a team and help each other with workloads, this helps to build a trusting relationship with one another.
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING When people communicate well with individuals in a work setting they usually feel satisfied. Good communication ensures that service users receive the best quality care and their individual needs met. It also enables you to build a strong relationship with a service users and colleagues. A relationship is built on trust. Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care.
c. Communication is an essential tool a carer can use to meet the needs of the their service user. It is a basic requirement of the job to communicate with individuals and their families and other member of staff on a daily basis. d. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers hand over at the beginning of each shift and also completes communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Unit 1/SHC 21 Introduction to communication in health and social care settings. 1.1: Identify different reasons why people communicate: People communicate to let others know how they feel, what they want, to find things out, get answers to their questions and to pass on information. People use communication every day wether its at work, for pleasure, to learn and to understand. They use it to share experience's and opinions and to give encouragement. 1.2: Explain how effective communication affects all aspects of working in adult social care settings: You need to be able to communicte effectively with everyone in your team, the people you support, their families, their friends, your colleagues, senior staff and managers, and other health and social care professionals.
- Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the manager , key workers and myself. As a practitioner I may be communicating with parents and other professionals (i.e. health visitors, speech and language therapists, social workers, other homes, Police and other governing bodies) it is important that everybody is provided the information they need. Effective communication can help promote and create a positive working environment.
CU1530 Promote Communication in Health, Social Care Or Children’s and Young People’s Settings 1.1 Identify the different reasons why people need to communicate * To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences * People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. * Communication is an essential tool a carer can use to meet the needs of adults. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported.
Communication can be personal and intimate with people who are very close, formal, informal, etc.. An effective communication is an essential tool a health or social workers can use to meet the needs of clients or patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff and other organisations on a daily basis. Communicating with other staff members ensures effective team working. It also ensures any health and safety issues are recognised and reported. 2.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. * Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.