Mcdonald’s: Build Your Own Burger

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McDonald’s: Build your own burger – social co-creation as recipe for success McDonald’s in the Netherlands was being threatened by the increase of similar fast-food restaurants along with low emotionally involved consumers that were affecting their overall brand image. The consumer decision-making process is very complex; there are a number of various ‘factors affecting each and every purchase decision’ as stated by Nayeem and Casidy (Nayeem & Casidy, 2015). This report will explain how McDonald’s strategy has improved brand closeness with their current consumers whilst simultaneously generating sales. Question 1 Different people have different perceptions and value towards products; involvement theory looks into the level of personal relevance between a product and the consumer, understanding what influences their purchase decision and the amount of resources they are willing to dedicate during the process. Jaeger and Macfie (Jaeger & MacFie, 2010) states, ‘if a product is personally relevant to consumers, they are more likely to become involved in gathering information about the product and with the product itself’, this level of involvement is measured as high or low. Therefore, the involvement theory is the understanding that consumers will go through certain ‘more or less’ (2003) activities when making purchase decisions. McDonald’s ‘build your own burger’ campaign strategy further enhanced the level of involvement the consumer had with the product compared to what they were used to. However, whether consumers perceive McDonald’s as more ‘feasible exchange partner’ (Dwyer et al., 1987) compared to other options or not, was determined by whether the customer’s experience with the online platform, was a positive or negative one. Forming a relationship with the consumer actively reinforced a positive experience with the McDonald’s brand, and

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