It521 Assignment 1

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Unit 1 - Assignment 1 Kaplan University IT521: Decision Support Systems November 5, 2013 Introduction Decision Support Systems (DSS), are becoming more widely used in our technological world of today. Making a decision is not an easy task, it is a major part of the problem solving process which allows a person or a team to get from one step in the process to another. This assignment will take a look at a case study to determine what type of decision support system will be used, how computers and information systems will be used, and which management level is represented. The case study chosen for this assignment is case study three in regard to border patrols on the New York - Canadian Border. Case Study Three Background The state of New York and Canada Border offices need a solution to be able to access information quickly in order to make decisions while on patrol. Officers on both sides of the border are usually dealing with several people at the same time who are attempting to cross the border and officers need a DSS with the ability to validate credentials with accuracy and perform the task quickly. The officers need a secure network solution that will secure criminal and citizenship information from each country that will provide easy access and be shared across many international agencies. Type of Decision Support The type of DSS that will be needed by the border officers, due to the fact that data will be shared across many agencies, would have to be highly structured, semi or unstructured would just not do in this type of system. Border officers will need information at the click of a mouse, and they will need it quickly. In a structured environment, solutions are known and defined. The background section above clearly outlines what is needed, therefore the decision type is structured. It has been decided that the type is to be structured,
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