Hcs/320 Emergency Management Research Paper

1538 Words7 Pages
Emergency Management HCS 320 June 10, 2013 Emergency Management Handling a community emergency swiftly and establishing a handle on the issue is vital in order to maintain the public from starting a panic. It is important for an organization to establish communications within the organization and also establish communication lines to the public. To avoid multiple messages being sent out, the organization should establish a spokesperson that would speak out to the media and have any questions directed to. In a time of crisis the organization must be detailed and structured on how it handles and reports emergencies, also taking advantage of today’s technology by using its website or social media page to provide consistent updates…show more content…
As stated in Emergency Management “Emergency management rests on three pillars: a knowledge of history, an understanding of human nature expressed in the social sciences, and specialized technical expertise in response mechanisms. History tells what happened, suggesting what events could occur again, and provides examples of how others have dealt with crisis. Social science suggests why people react to crisis in certain ways and why some methods of crisis response succeed and others fail. The technical expertise demanded of the emergency manager addresses how crisis is managed, both in the immediate response, but more importantly, in the development of strategies to reduce risk and build community resilience. This chapter considers the first leg of the tripod on which emergency management rests, that of historical…show more content…
By responding in a timely manner and providing consistent updates and reassuring the public, the organization can promote itself via its social media website or by using traditional media. The key to managing the crisis is for the organization is to be honest with the public and provide updates. According to the Journal of Applied Communications “if information about a crisis is not shared openly by the organization engaged in the crisis, the public will obtain information from other sources. In so doing, the organization loses the ability to manage the crisis message. Effective crisis communicators are honest, candid, and open in their public communication. Such honesty, in the long run, fosters credibility with both the media and the public. Moreover, a response that is less than honest may, ultimately, create the perception of wrong
Open Document