Est1- Task 1

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EST1: Ethical Situations in Bus(V1 UG-0213)-PA Objective 310.2.3-08: Develop an ethics program for Company X Company X Ethics and Compliance Training A. Standards and Procedures Company X is fully committed to honoring our promises to our customers and employees by complying with the laws, regulations and policies that govern our work. Company X expects all employees to embrace this commitment and act with integrity in the performance of their job responsibilities. Not only is ethical business conduct the right thing to do, but it helps preserve the trust placed in us by our customers and maintain the positive public image required to be successful in today’s competitive marketplace. Our expectation is that all staff members will “do the right thing” when making decisions, both large and small. Doing the right thing when making decisions means considering the well-being of everyone: our customers, vendors, partners, and communities. Customer Care and Treatment of Staff Company X strives to provide its customers with high quality customer service. All services must meet established professional standards and comply with applicable laws and regulations. Company X staff members should treat each other with respect, dignity, and fairness at all times and may not conduct themselves in any way that either interferes with a co-worker’s performance or creates an intimidating, hostile, or offensive work environment. Staff members should refrain from causing, contributing to, or creating a negative work environment. Staff members may not make sexual advances, requests for sexual favors, or engage in any other verbal or physical conduct that is offensive to others. Respect for customers and Company X staff members is unrestricted by conditions of nationality, race, creed, color, or status. Company X strives to provide a

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