Crisis Communication Plan

1469 Words6 Pages
Crisis Management Communication Plan Desiree Green HCS 350 December 15, 2014 Pamela Prince, MSN Ed, MA, PHN, RN Crisis Management Communication Plan Registered Nurses (RNs) are the communicators in the health care profession when it regards provider – patient interactions. RNs are the ones that establish the trusting, therapeutic relationships with the patients and therefore have the open line of communication in which all providers can pass information. Communication in a health care settling not only takes place between the patient but other professionals, families and outside parties. Communicating in general can be difficult to master, however in times of crisis, communication becomes much more important and much more difficult. The purpose of this paper is to provide a communication plan for an emergency situation, in particular the sudden death of a family member, define how communication changes in times of crisis, provide techniques to reduce stress during those times and finally provide solutions to potential communication challenges. Communication in a crisis Crises are traumatic events that happen on a public and private level and affect individuals differently. Often when individuals experience a crisis they react with raw emotion rather than meaningful actions. "People experience crisis as over-whelming, traumatic, and personally intrusive. It is an unexpected life event challenging an individual's sense of self and his or her place in the world" (Arnold & Boggs, 2011. p 434). Communication techniques when in a crisis need to be different in order to deal with the individual responses from the parties involved. In times of stress cognitive functions are reduced, and access to previous knowledge is limited (Arnold & Boggs, 2011, p 392). Individuals react to different stressors and at various stress levels making

More about Crisis Communication Plan

Open Document