What type of nonverbal communication codes are being used to deliver the messages? What effect does each message have on the other people in the image? What nonverbal communication skills and strategies could be used to communicate effectively in this situation? What cultural barriers can be seen in this image? What nonverbal messages are being sent in this image?
Evaluate the impact on an individual's well being of using reactive rather than proactive strategies. Unit 78.3 - Be able to promote positive behaviour. Assessment Criteria 3.1 - . Explain how a range of factors may be associated with challenging behaviours. 3.2 - .
Do we have bad debt or cash-flow problems? Could any of our weaknesses seriously threaten our business? Examples of CanGo’s threats are: lack of clear performance goals, ineffective employee evaluation, competition from other online companies and cash-flow problems. (http://www.mindtools.com/pages/article/newTMC_05.htm) After identification of each
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
201- Introduction to communication in health, social care or children’s and young people’s settings. 1.1 Identify different reasons why people communicate People communicate for different reasons. To portray their feelings, opinions, emotions, pain. To express needs, share ideas and information People can communicate verbally by talking or writing. Or even by body language / sign language.
Outline how to identify an individual’s communication and language needs, wishes and preference. Communication is the sending of information from one person to another expressing your wants, feelings, thoughts and opinions clearly. Communication and language needs and preferences of individuals are the individuals’ needs and wants in terms of their preferred language and ways of communicating with you, and you communicating and responding to them. When a person decides to communicate with a person, he or she does so to fulfil a need. The person wants something, feels discomfort, and or has feelings or thoughts about something.
Benefits to the team members - stretch talents, increasing of motivation, increasing of job satisfaction, opportunities for creativity, feeling of belonging to the organisation 1.2 Describe how to give feedback constructively Constructively giving feedback - building of relationships, reinforcing of good behaviour, improving undesirable behaviour How to give feedback - have a clear purpose for feedback, use appropriate timing (routine, non routine), feedback in private, give specific examples, focus on behaviour rather than the person, ensure feedback is practical, give clear actions, check understanding, balance positive and negative feedback, offer support 1.3 Explain conflict management techniques that may be used to resolve team conflicts Sources of team conflicts can be: Interparsonal - conflict between two or more members of the team, due to personality, values, behaviour or attitude Task-based conflict - the goals or expectations are unclear or unrealistic Techniques of solving conflicts are for example joint problem solving, active listening, tough on problem not the people, review own leadership, use conflict management process Listening to both sides Analyse events, identify causes Identify
Communication is there to prevent misunderstanding or conflict. 2.2 There are many factors to consider when promoting effective communication. You will have to decide whether it would be best to speak to someone one-to-one. Will you be formal or informal? ................................................................................................................................................................................................................................................................................................................................. 3.1 People from different backgrounds may use or understand other communication methods.
Are they making eye contact with you? – are they aware that you are there? Can they hear you? Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals In a care setting most of the communication is either face to face or over the phone. When communicating it is essential that you are understood and there can be many barriers between individuals.