Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings (Shc 21)

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Outcome 1 - Understand why communication is important in the work setting There are numerous reasons why we communicate • To teach or learn something • To provide support • To question or to answer • To organise • To express feelings • To socialise • To clarify • To pass on information • To justify • To discipline A lot of the time we communicate to socialise, but in doing this we give and gain valuable information. In a health setting, socialising can be a valuable tool in gaining the confidence and trust from patients and other members of staff. By socialising with patients when we are with them, doing even routine jobs we can identify if their needs and wishes have been met (either personal or pastoral). We can then communicate this information back to the Nurse or Doctor. Whist communicating it is important to observe the other person as well as listen carefully to what they are saying as this can give clues as to whether they have understood you, heard you or are telling the whole truth. Body language can tell you as much about a person as their spoken word. E.g. do they grimace, tense up whilst being washed or moved – are they in pain? Are they making eye contact with you? – are they aware that you are there? Can they hear you? Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals In a care setting most of the communication is either face to face or over the phone. When communicating it is essential that you are understood and there can be many barriers between individuals. It is important to assess these barriers whilst communicating and adapt your communication methods to suit who, when and why. Body language is a major part of communication and there are a number of rules that apply in most (but not all situations) Your body posture should be

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