Data Computer does not effectively plan for its human resources needs. There are no forecasts, and succession planning. The transfer policy of taking the best from each office appears to be detrimental; little attention is paid to matching transferees to where they will be satisfied. 3. In Seattle, no systematic hiring process was used.
In order to be competitive and also profitable, companies need to find ways to reduce or eliminate costs associated with routine and repetitive business transactions. Those transactions often fall in the areas of purchasing, billing, accounts receivable, and accounts payable. It is in these areas that the confusion caused by translating part numbers is most noticeable. Time spent translating one part number to another part number for the same item adds very little, if any, value to the transaction. The errors that result from errors in translation are the cause of many problems in invoicing and making payments.
[Type the company name] | Dealing with an Unprofitable Customer | [Type the document subtitle] | | [Type the author name] | [Pick the date] | | Question to be addressed: * How should Bamford and Oldenburg deal with the challenges that have emerged with the Westmid Builders account? Discussion Recently both Tommy Bamford and Jane Oldenburg have come up with the issue of cost based accounting system of ABC which has led them to believe that Westmid Builders account was not up to the mark in terms of contributing to the firm’s performance. The challenge is whether to still persist with such an unprofitable customer whom they have had good business relationships with or whether to drop them in order to improve profitability of the firm. Managing an unprofitable customer 1. Re – Assessing the Relationship – it is really important to re- assess what sort of tangible and in – tangible relations we hold with our customers.
During the period of hard time, the consumers definitely need a firm which can concern and appreciate the most out of their injected resource, since the shrinking in their purchasing power, we can obviously see the constraint from the already limited resources, any company which fail to implement efficiency with its business process would eventually lead it to the diminished business activities. Q2: What distribution
Warren was vague in his directions to Nick on the implementation of online gaming. His discussion started with him stating what would happen if they fail a negative. Warren should always start his goals with a positive. He was never clear on exactly what he expected from Nick. Nick has poor organizational skills and was given vague goals.
Is supplier power low or high? Which substitute products and services are perceived as threats? Can new entrants easily enter the market? What are the barriers to entry? What is the level of rivalry among existing competitors?
Economic:- * The recession, spending has dropped, particularly among the elderly customer base of the chain. * Increasing competition which the Lodge has failed to keep up with. Part B:- An ideal model to use for understanding the range of issues involved here is the SWOT model. By analysing the strengths, weaknesses, opportunities and threats facing the business, we can identify key areas of improvement whilst acknowledging the positive points and working toward improving all areas. Strengths:- Focus on consistent quality throughout the brand, although less prominent now, is a great strength, one poor chain can have a detrimental effect on the business.
This created confusion of reporting responsibilities, political tension, and reluctance to take responsibility and action. To address the main problem Erik Peterson is inexperienced and this shows in his incapacity to handle various situations in the case. He lacks the support of the upper management (Jenkins and Hardy), and does not reach out for help among his peers( Green,Cantor) He also has to face insubordination,Curt Andrew being the prime accused in this case. He also faces the Turn on Deadline 1) Lack of communication from frontline workers to Curt Andrews (and thus Erik) in providing tower building status, updates, or needs. Erik seems hampered at quickly knowing exactly where the 21 towers stand.
Discuss when, and why to use single-sourcing and when and why to use multiple sourcing E.x. include advantages and disadvantages/challenges with the two sourcing principles/concepts When deciding whether to use single or multiple sourcing, the management has to evaluate suppliers out of quality, delivery, technology and suppliers support. Single sourcing is common when the product and/or service are directly linked to the core- competence and the demand for JIT is important for the buying firm. Firms using single source will get a better price (economic of scale) and also a better contact with the supplier and more. However single sourcing can be devastating for a firm, worst scenario the firm would not receive any products.
1. What else did they need to learn in Gap 1 about customer needs and expectations? The listening gap (gap 1) occurs when a company does not accurately perceive the expectations of its customers (Zeithaml, Bitner, & Gremler, 2013, p. 36). In 2006, Pepe Brousset, (Marketing and Operations Director of LACD at the time), proposed a plan to re-define its customer focus, as it had been inconsistent in terms of providing services and solutions (Zeithaml et al., 2013, p. 607). Due to Caterpillar lacking expertise in formulating and providing service solutions, a core team was developed for the purpose of analyzing each service gap, identifying vital issues, and developing strategic solutions.