During the first meeting, our facial expressions and body language can help in developing a good relationship. A friendly eye contact can complement the good use of body language and contribute in putting person in ease if nervous. Communication is a two way track in which listening is also equally important as talking. Showing respect: In order to develop a positive relationship, we need to be courteous and respect the people, try to listen and understand their point of view which they’re trying to explain us. We work with people, who come from different places with different cultures and believe.
An experiential account from a single case study has been used, based on secondary data from a semi-structured interview. The qualitative method of interpretive phenomenological analysis (IPA) was used with an ideographic focus to identify themes and then organise these into clusters. IPA is still a recently developed research method, its expansion could lead to valuable insights into the effects quality of friendship can have on the social development of an individual. Introduction There are a myriad of interpersonal relationships an individual can engage in; work relationships, intimate relationships, or friendships. All these relationships are at the heart of our existence and play a vital role in shaping our lives (Berscheid and Peplau, 2002).
This makes conversation stilted and difficult to maintain. Then of course there is the problem of remembering people’s names which can become so dominating that the affected person does not listen
Many intuitions use peer-reviewed articles as credible sources. Another reason that Wikipedia is not a credible source is because most of the articles are one sided. Without presenting both sides of the arguments, a person cannot understand both sides of the story and that will bring confusing when you are dealing with situations. Also, Wikipedia do not provide crucial parts of the sources reasoning. With this they cannot complete a reasonable account of the argument a person is trying to work out.
Good communication can prevent misunderstanding and mismatched expectations. There are a number of reasons why people communicate, and they all play an important role. These are as follows: • People communicate in order to give or provide information, for instance to be able to share important information so that people can work and function together in a sufficient way • People communicate to seek information, by asking questions to someone who has more knowledge of the subject. • People communicate to express their emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. • People communicate to pass on the knowledge and to teach.
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
1.2 Explain how to support effective communication within own job role Within my job role it is important to have good communication skills to develop positive relationships and share information. We communicate as much or maybe more through body language as we do with words; this includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication.
................................................................................................................................................................................................................................................................................................................................. 3.1 People from different backgrounds may use or understand other communication methods. This could be using a different language, than an interpreter could be used. Also a difference in age or gender can determine a different communication method. If this is the case then use of body language, eye contact and facial expressions can assist with communication. 3.2 There are some barriers that affect communication.
2.1 - When getting to know an individual, it is important to know how they like to be addressed such as some people called James likes to be called Jim but there are others who like to be called something completely different. It’s also a good start to know if they speak the same language, if there is a language barrier, there is different methods to overcome this. When the barriers are down and communication is well established, wishes and preferences of an individual are easier to identify and put into place. By using good communication skills, it makes it a bit simpler to support an individual to make informed choices about how they are cared for and supported. This will make them feel respected, valued and in control of what happens to them.
Unit 1 1.1 Identify different reasons why people communicate * To help each other * To understand each other * To share stories * To reassure each other * To meet peoples needs 1.2 Explain how effective communication affects all aspects of own work Effective communication helps to build meaningful relationships, It also helps to make life easier, being able to communicate effectively helps to stop mistakes being made and all needs be understood and rules be adheared to. 1.3 Explain why it is important to observe an individuals reactions when communicating with them. Its important to observe peoples reactions when talking with them because some times what people tell you verbally is not always how they are feeling and you can react differently when you can see what is in someones eyes and body language rather than just listening to them talk to you. For example if someone tells you they are feeling fine, but you can see when they talk with you that they are uncomfortable, then I can assertain from that, that there is something wrong and I can then act upon the information i have received even though it was not verbally told to me. 2.1 Find out an individual's communication and language needs, wishes and preferences I can effectively find out what an individuals language needs and preferences are by speaking to my colleagues, speaking to Management and checking their Care Plan.