One similarity between an email and meeting minutes are sent electronically by a team manager. Minutes are important to have, otherwise staff members cannot remember what kind of jobs they were said to do. All members of staff receive their minutes. One difference between an email and meeting minutes. Meeting minutes are formal paper, which can be viewed only by the certain members of staff.
To support effective communication in my job I need to ensure that I communicate with people in a way that is most suitable for them. There are several different needs that people have in relation to communication. These are varied and depend on factors which are sensory ability, cultural background, language, self-confidence, level of learning ability or physical ability. It is very important that when communicating with people I do it at the correct level of understanding. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users.
In my role as Senior care worker, I work with variety of individuals including, colleagues, management, professionals, clients and their family members. The main group that I work with on day to day basis is residential clients that are both elderly. These are individuals with limited ability to understand and process infoThis sometimes causes a barrier and challenge for the staff and especially for a new staff. They generally have a short attention span, this mean that communication / information and/or instruction has to be repeated several times. For different clients all communications have to be given utilizing several methods including paraphrased in an appropriate form, gesturing physically pointing this out.
To ensure I do this to the best of my ability I speak with him regularly and make clear notes on what is important at the time. I take and make telephone calls and book important meetings that effect the whole organisation on a daily basis. I ensure I make notes during each phone call so I am able to prepare him as best I can before the meeting, I always write the date and time on the calendar whilst on the phone and read it back to prevent mistakes, being the organiser of the meeting this is very important to get right. I always do this as an invitation to my director so he has to accept or decline giving me adequate time to go back to the other party if need be. Once this meeting is booked and accepted by all parties, I make my own agenda or write up an agenda provided by my director in preparation for the up and coming meeting, then at the meeting I have the topics that need to be covered.
I send out emails daily to our engineers and to the clients. When sending out emails I’m able to attach files that the engineers may need or that the client has requested. I use verbal communication all day both face to face and over the phone. I use face to face communication mainly with my work colleagues as I have to speak to them in order to do my work. I speak to the engineers and clients mainly over the phone as they call in.
You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
However you should be speaking at a good speed where the person who you are speaking to either on the phone or face to face understands as to what you are saying. Efficiency: to effectively communicate at work I must create an open atmosphere. When talking to either a colleague or parent I must avoid a tense environment because I may be giving a wrong message. 1.2 Describe the communication requirements of different audiences Different audiences require different communication styles. When communicating with other people, it is important to adapt to meet their needs.
For different service users some communication is given to them via non verbal communication by using gestures or flashcards. According to Kruger (2005) ‘non verbal communication means different things to different people and different cultures and therefore is mainly responsible for misunderstandings.’ Service users will communicate back through body language or facial expressions therefore staff must pay attention to ensure full understanding is communicated from the service user. Within my role one of the ways I communicate with the service users of upcoming events and activities is through using notice boards within a communal area with simple text and pictures on it, I also tell each service user when I update this board and ensure they are all aware of where it is located and I will also after a few days of the board being updated speak individually with service users to discuss the board and the events and
Understand why effective communication is important in the workplace. 1.1. Identify the different reasons people communicate. People communicate for many reasons, mainly to build relationships with people they are in contact with both personally and professionally. These communications can be verbal words, or non verbal gestures facial expressions smiles frowns, waves, signs.
Other Management and Administration~ This is also formally or informally via the same methods as Staff, verbal and non-verbal. Human Resources~ This is usually formally via face to face meetings or telephone calls as well as electronically via e-mails when I need to acquire advice on a Staff member’s conduct. Safeguarding Team~ This is always formally either verbally in a telephone call or electronically via e-mail. This is to gain advice and report Safeguarding concerns. Social Workers~ This can be formally and informally, sometimes I have to report on Safeguarding concerns, this is usually in an encrypted email, or it can be less formal and just an email update on how a service is progressing.