Use and Develop Systems That Promote Communication

1472 Words6 Pages
1.2 Explain how to support effective communication within own job role Within my job role it is important to have good communication skills to develop positive relationships and share information. We communicate as much or maybe more through body language as we do with words; this includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication. There are several different forms of communication I use within my job role. Forms of communication may include: Pictorial, Sign, Verbal, Non-verbal, Electronic Written, Formal, Some examples are One to one communication -This is verbal and could be with staff, clients or other professionals. Emails – Generally emails are sent within the organisation or to another company. I will often email staff their newsletters and meeting minutes. Written Memos – these are written when a message is taken for a staff member or if I want all the staff to have a piece of information and I have been unable to have all the staff attend a meeting together where this information would have been delivered verbally. Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of massive importance. I have a role of great responsibility dealing with service users and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform or whether to
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