Burdines Case Essay

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The Burdines – Macy’s study was conducted for the Florida retail store and sought to understand if shoppers were effected by the company advertising and which media method was most successful in reaching the target audience. The study was conducted among a sample of respondents, which were largely Hispanic (62%), which is representative of the surrounding area. Just under half of the sample earned an annual household income of $50,000 or more, and income was not equally dispersed across the sample. Additionally, many of the areas listed are slightly higher income, but household income beyond $75,000 was not recorded. This may have been an interesting breakdown as nearly half of the sample claimed to be in the upper two options ($50k+). Additionally, these shoppers indicated a favoritism toward Burdines, with more of their last 10 purchases allocated to Burdines than any of the competitive brands. Approximately half of the sample is married, and just over 40% are “single”, although further clarification on if they are living with someone, dating someone, a parent/guardian, etc may prove useful in analysis. When looking through the data, awareness of the ability to return or gift-wrap packages at Burdines is high and awareness of e-cards or gift receipts is moderate across the total sample. When looking at this information by those who claimed to have seen Burdines advertising promoting them as the Gift Headquarters, there are minimal difference between those who said they had seen it and those who said they had not. This indicates that the advertising has little effect on the awareness of services within the store. In contrast, respondents who claimed to have seen the advertising were more likely to claim that they would recommend the store to a friend or return to the store, in general. For these reasons, I would determine the advertising to be partially

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