Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
It can affect service that carer provide to residents-more effective communication, better service to residents; with effective communication carer is building trust between residents and staff that helps in future work with them. 1.3 The care worker should always observe an individual’s reactions to see whether person fully understands what you have said to them. If the resident for example looks confused then the carer must then adapt their communication and ask again the question or other. In this way communication will be effective. It is also important to observe an individual’s reactions so as to
• To achieve effective action. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication will help pass information easier and more accurately but will also minimise mistakes being made. Passing over good information will form a stronger working relationship between colleagues and other health care professionals. b) Individuals using the service and their carers Communicating with the services users well will also minimise mistakes and will make sure they have a clear understanding of what you are trying to put across to them. It would also open clear access for advice from colleagues or other carers.
If an individual using the service expresses there needs clearly and accurately it can help build up a better understanding between them and the care worker as they can attend to the individuals needs easier. Good communication (written and verbal) could help reduce the risk of mistakes and accidents. For example if a hoist is faulty it should be reported both verbally and in writing so colleagues know not to use it to avoid injuries to the individuals. In relaying this information it also helps to build up trust between team members as well as reducing the risk of accidents. Aiii.
Avi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues *Understand the job role ,meet rezidents needs b) individuals using the service and carers *Understand each other , c) other professionals *share experience , explain the job role , Avii Identify three examples of barriers to communication, and describe ways each barrier could be reduced. *A barrier in communication can be language if someone can”t
Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect. 2.2 Describe the factors to consider when promoting effective communication. The factors you should consider to promote effective communication skills are; Think before you speak, especially when talking to children or vulnerable adults, you need to be clear about what you’re saying to avoid any unnecessary confusion which may lead to upset. Tone, this is very important our tone of voice can convey all sorts of emotions, sadness, happiness, anger, excitement etc. So make sure that your tone of voice is fitting to the emotion you wish to convey.
1.1 Explain why positive relationships with children and young people are important and how these are built and maintained. When working with children and young people it is important for them to feel relaxed within the environment and the people they come in to contact with; this promotes a child’s ability and enables positive development. We are required within our job to build relationships rather quickly while maintaining the professional boundaries. Children and young people who have a positive relationship with a practitioner are more likely to display positive behaviour, and have confidence enabling them to communicate successfully. When children who are in a nursery setting feel comfortable with staff it becomes easier for them to separate with their parents and engage in activities and play.
Establishing a good relationship with them will make working easier because you are round people who will co-operate and a sense of trust will develop. A key relationship you will have is the people you support. A skill to build a relationship will be important because it will ensure the identified outcomes have been met. Also when this person has decided they want support in their lives, they need to be comfortable the support is honest and trustworthy, can keep confidences and is committed to working in their best interest. Once this has been established the person will be more likely to feel confident to move towards achieving the outcomes they have identified.