Advantages and Disadvantages of Sfa

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Introduction Managing sales is not difficult while a company is small. However, when salesstart to grow, it is very hard to manage enlarged sales workflow as effectivelyas before. It is because the increasing number of sales tasks, the number ofregions, customers and products. It is taxing for salespersons to handle salesgrows without a special system for planning, tracking, analysing, reporting, andcontrolling all aspects of sales activity, projects and tasks. Therefore,various sales management systems are developed in order to order to assist salesforce operation. Sales Force Automation systems (SFA) are sales management systems that recordall the stages in a sales process. SFA tracks all contact that has been madewith customers, the purpose of the contact, and any information that might beneeded. This ensures that sales efforts would not be duplicated. This eliminatesunnecessary procedures and the risk of irritating customers. SFA also includes asales lead tracking system, sales forecasting, order management and productknowledge. Advantages Technology is critical for success in selling and marketing today. Whenimplemented strategically and effectively, it can provide a lot of benefits. TheInternet is one of the ideal platforms for SFA. SFA systems have features wherecustomers can customise the product to meet their required needs through onlineproduct building systems. This is becoming more and more popular in the ITindustry, where consumers can customise various features. For instance: Dellcomputer offers optional product features and accessories for consumers. Byadopting SFA, Dell’s sales operation becomes more efficient and thus operatingcost can be minimised. Businesses which use the Customer relationship management (CRM) as a form of SFAstrategy will benefit from it. CRM is a

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