For example if a customer is unhappy with their purchase then they will come to the customer service department at Sainsbury’s to have a refund whereas Star café does not have a department for their customer services as they have not got a demand of many customers arriving at their shop. Another difference about this job role is that customer advisor in Sainsbury’s deal with more customers enquires on a daily basis. However this is not so true with star café as customers service will have less customers to deal
Nordstrom does not offer extensive training programs to its customers. Employees are paid on a commission basis, they are surrounded by a very competitive environment and it is ingrained in them that customer satisfaction is key. Employees needing to train new employees may not emphasize to the new employee why the need for customer satisfaction is so important. Also, because of the competitive environment, it may cause the employee to not train the new employee appropriately because of threat to their sales, which could in turn cause a misconception of their family environment. There is no training program for them that state any reasons why the culture of the company relies on customer satisfaction.
Because this is something the company or that particular district had never experienced it seems they were unfamiliar with how the employee might be able to accomplish her job while using a stool. Sometimes people are so closed minded they are unable to see the same things can be accomplished in different ways. Using a step stool would have enabled the employee to do her job successfully with out causing harm to herself or to other employees. The lawsuit promotes social change by persuading Starbucks and other companies to see people by what they can bring to the company and what benefit they may have, not by what they can’t do, or by what may be more difficult for them to difficult for
Minit-Lube Case Study Patricia Zavalza Benedictine University MBA 630: Operations Management January 17, 2013 State any business problem that the enterprise needs to resolve. The business problem Minit-Lube currently has is that they are not achieving competitive advantage, in a competitive market. The idea is to charge no more and less than their competitors without sacrificing differentiation and responsiveness to those they serve. Briefly summarize relevant background information from the case. Minit-Lube stations are service providers that perform oil changes, lubrication, and interior cleaning for their customers.
(Rounsaville 2007) Being overloaded with the day to day operations of the business has deterred Kathy from being able to focus on the business as a whole. Kathy needs to prioritize her time to focus on the possibility of opening a location in San Francisco as well as the possibility of offering more catering services. In order to solve this problem Kathy will need to bring in some outside management members, this solution will not only free up Kathy’s time it will help her be able to effectively manage her time better as she will not be spending all her time each day handling administrative tasks for the
The local government will influence the opening of the store as if the government does not agree with letting the shop open, it will not succeed. Also if the business is causing litter problems and there have been complaints off it from customers then they could tell them about it however they would not have the power to shut the business down or affect profit maximisation therefore it won’t influence the business a great amount. The national government will only influence the business by setting standard, in which the company must for-fill, such as, hygiene, health and safety, quality of food, etc.. and if the business does not reach these standards the store could be closed. In some ways this could affect the profit maximisation of the business as training would need to be required to the staff for health and safety, although this would not affect it too much. If the company wanted to keep the customers satisfied they would exceed these standards anyway therefore the government is not a great
Companies should open up their criteria for hiring to apply to more people and make the selection process revolve around hard-work and ability not looks. While stores attempt to create a certain vibe within a store, they need to make sure that they are not making too many decisions for employment based on prejudice views. While having certain people working may attract a certain group of people, they are losing the business of people who feel no connection to the store because of the type of employees. If
The retailer would receive an order from the customer, we then in turn place an order for a specific amount to the wholesaler, who places the order with the distributor, who then places an order with the factory. All the participants have a mutual objective: reduce the cost associated with the backlog which could put you out of business, but at the same time minimize inventory shortages which could also put you out of business. Before starting the game, the inability to keep the lines of communication open definitely hindered our effectiveness. This caused a huge problem for us even though during the first game the customer demand stayed the same. My experience and frustrations In game one; I was assigned the role of the retailer.
‘Because we walked past them to the computer at the far-right end of the room and i thought it's unfair.' So, the manager acknowledged her mistake, apologized and asked my client politely but he said, ‘his fine that he'll work on the system.’ The limitation i faced by conflict of interest was centered on the organization’s job policy as i would have liked to persuade him to join them as a platform for him to interact with others. I had to seek for help from my Peer involvement Coordinator on the pros and cons of supporting service users and he said, I am not allowed to persuade or influence their decision on a particular course of action, among others. The two examples would have my client benefited from an Independent Advocate but the second example is more likely as an independent advocate is concerned with working from a person centered perspective. The reason being that, it enhance a better support , to focus on an acceptable outcome, to give information to enable him to make an informed decision, to see him as having the most specialized knowledge of his life, wishes and feelings,
When you break down what a manager means to a business. The manager is so much more than just a manager, their the educator, planner, analyzer, resource and whatever else the company needs to move forward. Whether it’s Amazon, GE or the NBA a manager takes advantage of market inefficiencies or finds previously undiscovered niches. Managers that can take advantage of these findings take on the characteristics of entrepreneurs, however, they are not entrepreneurs because they work to redirect the inputs of existing companies rather than create new forms of product. According to Berri, D. J., Leeds, M. A., Leeds, E. M., & Mondello, M. (2009) Jack Welch, did not create any new financial services, but did transform GE’s focus from manufacturing to financial services at a time when manufacturing was declining.