Starbucks—Going Global Fast

402 Words2 Pages
Case 1-1 Starbucks—Going Global Fast 1. Identify the controllable and uncontrollable elements: (1) Controllable elements Controllable elements that Starbucks has encountered in entering global markets include firm characteristics, price, product, promotion, channel of distribution and research, which are similar to those in its domestic market. The examples are taken in the following: Price: The price of Italian coffee is cheaper than Americans; Product: in Japan, Starbucks sells chilled coffee; Promotion: Starbucks spends just 1 percent of its revenue on advertising; Channel: Starbucks experiences fast expansion in the global market with more than 7000 international outlets. (2) Uncontrollable elements Political/legal forces: Starbuck should deal with regulations and generous labor benefits in France. Economic forces: Starbuck’s growth during the 1990s thanks to a remarkable surge in the economy, but the growth of global economy increases slowly now. Culture forces: In Vienna, young people think coffeehouses of Starbuck are nice but old. Competitive forces: Starbuck faces steep local competition in Japan, and imitators are following to steal market share in England. In addition, the chain of Starbucks operates worldwide, so it has to deal with each of the different foreign environment. 2. The major sources of risk: (1) Saturation in the U.S. market and crowded stores makes Starbucks harder to grow in U.S.; (2) Challenge of attracting the next generation of customers; (3) Dissatisfaction with the employees. Potential solutions: (1) Expanding into international market; (2) Providing new coffee products with lower price, and supplying customized food and other non-coffee items with a special atmosphere, such as a high-speed wireless Internet service; (3) Creating a better environment for employees to work and

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