Starbuck Case Analysis

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Almost thirty years ago, Starbucks set out to change the experience of the coffeehouse format. The original idea for the change in Starbucks’ format came from Italy. Howard Schultz came back from a trip to Italy and became enamored with the Italian coffeehouse experience. The strategy for Starbucks was to sell their own premium-roasted coffee and freshly brewed espresso-style coffee beverages as well as a variety of pastries, coffee accessories, and teas in a stylish coffeehouse design. Starbucks focused on selling the idea of being “a third place between work and home”. The new formula propelled Starbucks into a successful company in the United States. Starbucks then began exploring the foreign markets. Their first target market was Japan. In order to ensure the “Starbucks experience” was replicated like it had been in the United States, Starbucks transferred some employees to the Japanese operation. Starbucks licensing agreement required all Japanese store managers and employees attend training classes comparable to those given to the U.S. employees. The agreement also required the stores to adhere to the design parameters created in the U.S. Starbucks ended up having a profitable business in Japan and has assertively embarked on other foreign investments. By the late 1990s Starbucks had stores in Taiwan, China, Singapore, Thailand, New Zealand, South Korea, and Malaysia. The lesson that can be learned from Starbucks is that opportunities for international business exist everywhere. Howard Schultz was able to take a concept that has been popular in Italy for years and successfully duplicated it in the United States as well as expand it to the world. Likewise, many American fast food restaurants like McDonald’s have been successful creating a market for fast food all over the world. Another Lesson that can be learned is that competition from foreign markets can

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