Service Quality Of Burj Al Arab

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Content Title Page Content 1 1.0 Abstarct 2 2.0 Organization Introduction 3-5 3.0 Products/ Service Offered 6-27 4.0 Service Strategy 28-29 5.0 Customer 30-31 6.0 Customer Care 32-34 7.0 Closing 35 Closing 36 Abstract The tourism component our group had chosen for our assignment is accommodation, which is The Burj Al Arab hotel in Dubai, the world most luxurious hotel. Accommodation normally depicts the type of market the hotel primarily serves that characterized by high level of diversity and specialization. Tourists recent trend would like to search accommodation which is a “one-stop destination” with everything located under the hotel’s roof allowing guests to stay indoors to complete their tourist experience. The Burj Al Arab hotel, “Tower of Arabs”, also known as “Arab Sail” is hotel located in Dubai. It is the ultimate symbol of Dubai’s determination to be a world beater. It is 7 stars hotel and it is also the tallest hotel in the world. It has had 202 suites and stands 321 meters high and floats on its own man-made island. Besides, it is a white, sail, as in a boat shaped building standing 54 commanding story above the Arabian Gulf. The Burj Al Arab hotel enjoys outstanding guest attention, the sumptuously appointed duplex suites with private business facilities and the latest in technology. It has its own submarine is reputed to have the world's fastest lifts, traveling at an eye-popping seven meters per second. Moreover, The Burj Al Arab hotel provides many features and facilities that can make guests make it as their “one stop destination” such as reception desks on every floor, rain showers and Jacuzzis in every suite, dining under the sea and stars, Sinbads' kid club and others. It makes sense that the Burj Al Arab hotel is suitable for all age and culture guests to visit. Organisation Introduction History In 1993, the resort

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