WHERE DO YOU SEE YOURSELF IN 5 YEARS TIME IF KEPT ON BY WAITROSE? * I would like to have been apart and completed Waitrose’s graduate leadership scheme. This is because my skills in business and management will develop majorly and I wish to be a part of Waitrose’s vast and strong reputation. WHAT DO YOU KNOW ABOUT THE JOHN LEWIS PARTNERSHIP? * About 81,000 permanent staff * 288 Waitrose branches * 39 john lewis branches * Annual gross sales of £8.7bn * John spedan lewis set up the partnership * His combination of commercial acumen and corporate conscience, enables the john lewis partnership to be as successful as it is today * Won retailer of the year in 2011 * Waitrose Has a market share of 4.2% * AN EXAMPLE OF EXCELLENT CUSTOMER SERVICE * My parents had bought a table from John Lewis * Unfortunately during transit it was damaged * The John lewis delivery team apologised and instantly called their manager to arrange a second delivery for the table.
With reference to a service sector organization relevant to your programme of study , explain the market structure which is most important appropriate to its business activities.Provide examples of the ways in which competition between the organization and rival firms is reduced. Premier Inn’s strategy is to “create value for their shareholders by focusing investment and growth in expanding sectors of the hospitality industry and delivering outstanding performance across its businesses.” (Whitbread, 2010) This essay will analyse the market structure of Premier InnHotel , will identify its main competitors and explain how competition can be reduced. No doubt , Premier Inn is the UK`s largest hotel chain with about 600 hotels.The Premier Inn brand has existed for almost two years , but quickly became favorite for business travallers.Also Premier Inn is part of Whitbread , UK’s largest hotel and restaurant group , operating market-leading business in the budget hotel and restaurant sectors. The main objective for Premier Inn ist o target both business and leisure travellers.The hotel offers and providing lots varieties of facilities such as meeting rooms , touch base course centres and special offers for families which led to the selection of both categories of the target segments. After a structured presentation of hotel , indentifying, competitors play an important role in the continuation of the essay.Major key players of the Premier Inn , called competitors are : Travelodge , Jury’s Inn, Holiday Inn Express, Confort Inn , Easy Hotel and Ibis.
Executive Summary As the biggest chain of company-owned and -operated budget motels in the United States, Motel 6 has a number of advantages that will provide continued success into its future in motel industry. Services is the biggest strength of the motel and is evidenced by the loyal customers. Motel 6’s profits have been fluctuating up and down between 3 to 4 percent of annual revenue per room since 1995, and the company expects that will be gradually increasing by entering the extended-stay market. The study of traditional budget motels were losing customers to extended-stay properties, and the growing acceptance of the extended-stay concept could make it easier for Motel 6 to enter the market. However, Motel 6 has some disadvantages.
Turnover and competition are pushing organizations to focus on ways to keep top-quality employees satisfied and motivated (Hellriegel & Slocum, 2011, p. 132). In this case study on Joe Salatino, president of Great Northern American, I want to analysis what kind of reinforcers does Salatino use to motivate his salespeople, what kind of reinforcement schedule is used by Great Northern American to pay salespeople. I will also analysis how the concept of self-efficacy might help Salatino hiring successful salespeople. Great Northern American is a telemarketing company which sells more than 7 million yards of packaging tape, 8 million paper clips, and 11 million BIC and Papermate pens and pencils bearing customer logos, along with about 12,000 other products, each year. The company’s frontline customer service providers are the salespeople.
We strive to reflect the highest ethical standards in our relationships with consumer, customers, and shareholders. Refreshed Fleet, Inc. is committed to supplying the client with the finest, high-quality service and to leading the industry into environmental and implement the use of cleaner construction equipment. Refreshed Fleet supports these goals with a corporate philosophy of adhering to the highest ethical conduct in all its business dealings, treatment of its employees, and social and environmental policies To be the leading nationwide innovator, developer and provider of cleaning, sanitation and maintenance products, systems, and services. As a team, we will achieve aggressive growth and fair return for our shareholders. We will accomplish this by exceeding the expectations of our customers while conserving resources and preserving the quality of the environment.
Additionally, he would like to implore the use of growth in Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) as a corporate performance measure and as a criteria for incentive compensation for senior management. After several years of sustained loss, he would the company to find a strategy that will lead to growth and overall profitability. Problem Identification The major problem that Amber Inn is facing is to decide whether or not to expand their marking and advertising costs to include a larger and wider customer base. Currently, Amber Inn caters and markets their properties to business travelers that stay on an average of one to two nights (Kerin & Peterson, 2009). In addition to expanding their customer base, they will have to determine what services and additional amenities they will need to over to in order to increase their customer base.
Define what I am looking for Everyone in my team needs to know exactly what defines outstanding service for our guests and for the resort as a whole entity. It is my responsibility to start by defining our values; what are the non-negotiables and what defines the culture of the hotel. This is not just relevant to my hotel imparticular, but to the Food and Beverage Industry as a whole. Once a team understands these, we can communicate them to eachother as a team and bring them to life by identifying the actions and behaviours that make this happen. Using this as a basis for recruitment is a great start as it enables us, as a team to ensure that the appropriate staff are recruited and therefore avoids the uphill struggle, to train new members of the team to these important and high standards.
Analyze the business-level strategies for the corporation you chose to determine the business-level strategy you think is most important to the long-term success of the firm and whether or not you judge this to be a good choice. Justify your opinion. • BUSINESS CONCEPT • Vision and business idea • “To create a better everyday life for the many people”, this is the IKEA vision. Our business idea is “to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them”. • We work hard to achieve quality at affordable prices for our customers through optimizing our entire value chain, by building long-term supplier relationships, investing in highly automated production and producing large volumes.
Our selection process is based on the fact that the combined companies of InterClean and EnviroTech are a mature entity. Mature organizations emphasize the maintenance of market share, cost reductions through economies of scale, more rigid management controls over workers' actions, and the generation of cash to develop new product lines (Cascio, 2005). Overall, our goal over the next several years is to capture the all inclusive government cleaning services and solutions market to expand our business and increase our sales. We will do this by maintaining a well trained diverse sales team, educating our customers, and offering the best and most streamlined customized cleaning
mee | The Home Depot | Memo To: | Supervisory Team | From: | Midlevel Manager | Date: | November 4, 2013 | Re: | Organizational Changes | | | | | “Organizational culture is a complex adaptive system that uses coherence as a potent binding force” (Leban & Romuald, 2008, p. 100). Just like in social cultures, business cultures program the workforce of a company with a common set of standards, and attitudes. Corporate cultures are responsible for a company’s organizational behavior. In December 2000, Home Depot’s leadership was the responsibility of Robert Nardelli. Although Home Depot was already a profitable company, there was a financial and operational worry putting in danger the company’s