Progressive Case Study

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Kara Williams Progressive Insurance Assignment question: 1. What is Progressive’s business? a. To provide vehicle’s owners with insurance coverage b. Security and protection c. Assess damage compensation d. Claims service e. Immediate response vehicle (settle the claims at the scene of the accident) f. Gain customer loyalty g. Effective product processing h. Cost reduction 2. What is critical to the success of the business? a. Data management b. Quality of service and product c. Quick payment of claims processing d. Timeliness of response e. Direct link between adjusters and clients f. Immediate response vehicle equipped with hardware at the scene g. Current business climate h. Technology advancement i. Cost of product and service j. Large market share k. Advancement opportunities with current employers 3. How does Progressive’s use of hardware contribute to these success factors? |Critical Success Factor |Type of Hardware |Contributions | | | |Less paper (eco-friendly) | | | |Use of fax machines to send hard copes | | | |Able to send data to clients | |Quality of Service |Laptop |Collect data from the client, auto shop, and home office | | | |Able to send data to the home office | |

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