Pizza Usa Essay

395 Words2 Pages
Case Study Questions: 1. Make a list of pizza delivery attributes that are important to you as a customer. 2. Combine your list with the lists of a few other class members and categorize the items under a series of major headings. | Julie | KC | Pino | Alan | Quality | | | Pizza is delivered hotPizza appears as seen in advertisements | | Price | | | Affordable | | Speed | | | Time to deliver is less than 30 minutes | | Mode of payment | | | Cash or accepts credit card | | Attitude of the Delivery boy | | | Delivery boy is polite | | 3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirements. 4. Design a process that meets your requirements. Describe it by using a flowchart similar to those shown in Exhibit 7.4, 7.5 and 7.6. REACTION PAPER Service production processes is more complex than production of goods because it involves contact with customers whether directly or indirectly. Customers have different characteristics, which makes service production more difficult. For any delivery services, the service is created by customer demand. Therefore, it is very important to listen to the customers. For fast food delivery service, speed of delivery is very important because food will get cold if not delivered on time. Hungry customers will become irate if food is not delivered within the promised time of delivery. Accuracy of the order is also important so it is necessary that quality control be also in place. Before food is delivered to the customer, personnel should check that it is the right order. Therefore there should be efficient order taking so as to prevent mistakes. The quality of the ingredient should be superior but the food should be reasonably priced. There should be variety in the menu. Not

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