Point (parenthetical documentation) a. Explanation/sub point b. Explanation/sub point 2. Point (parenthetical documentation) a. Explanation/sub point b. Explanation/sub point B. [Topic] 1. Point (parenthetical documentation) a. Explanation/sub point b. Explanation/sub point 2. Point (parenthetical documentation) a. Explanation/sub point b. Explanation/sub
OB is an interdisciplinary field that includes psychology, sociology, economics, political science, management and communications. (Bauer p. 10). The study of Labor or Industrial Relations (LIR) is a subset of organizational behavior topics and is very specialized; however, it can provide insights into the broader view of employer-employee relations in any organization. Wages, benefits, work-life balance issues, workplace conditions, career opportunities, employee development and training programs are just a few of the issues that HR professionals currently manage. As we look forward, the role of HR will be increasingly tasked to prove their worth by improving a company’s financial performance by focusing on activities such as strategic planning, change management, corporate culture transition and development of human capital.
Kerry Ogden Unit 1 1.1 Explain the use of benchmarks in managing performance Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. Benchmarking is used to measure performance using a specific indicator resulting in a metric of performance that is then compared to others. 1.2 Explain a range of quality management techniques to manage team performance There are a large number of techniques that can be used to manage quality. A few examples include Customer surveys Performance measures and standards. Benchmarking Process analysis and re-engineering Continuous improvement Employee involvement People development
TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Specific roles will have to be given to individual team members and allocate resources that help goals to be achieved. Afterwards we will need to identify sales target and reporting procedures and expected outcomes. Lastly we will need to let them know the actions they will need to take and how their actions will impact the work of other team members. Performance against the the organization’s quality and delivery standards will involve collecting data that relates to the actual performances of employees and mapping it against the expected performance. It is then possible to determine the extent to which actual performance meets intended performances.
Which of the following is an ingredient of relevance? a. Verifiability. b. Representational faithfulness. c. Neutrality. d. Timeliness.
Which of the following is an ingredient of relevance? a. Verifiability. b. Representational faithfulness. c. Neutrality. d. Timeliness.
|redundancy | |b. |data integrity |d. |security | ANS: PTS: 1 REF: 2 2. A(n) ____ is a person, place, object, event, or idea for which you want to store and process data. |a.
Unit 44 Manage Team Performance - Outcome 1 Understand the management of team performance 1.1 Explain the use of benchmarks in managing performance In order to answer this question we need to understand what the word ‘Benchmarking’ means and what is achieved by ‘Benchmarking’ Definition - A measurement of the quality of a company’s policies, procedures, products, programs, strategies, et and their comparison with standard measurements, or similar measurements of its peers. Other companies within the same industry or that set by legislation Now that we know what the meaning of benchmarking is, we can now understand how best to use benchmarking and the objectives that they help a manger set and achieve The objectives of benchmarking are (1) to determine what and where improvements are called for, (2) to analyze how other organizations achieve their high performance levels, and (3)to use this information to improve performance. So why do companies and Managers use bechmarking? The process of benchmarking, or identifying the best practices that exist in your particular business or industry, is a method that is rapidly gaining a reputation for helping businesses improve productivity and profit. Benchmarking, which set standards for operation through measurable, scientific, or business methods, is a concept that has developed and solidified into a clear series of steps that benefit industry or businesses as a whole.
Building an organization by grouping jobs into work units and allocating resources C. Identifying business functions and mobilizing leaders D. Being flexible and responsive towards customer needs and the competitive environment Correct! The correct answer is: D. A dynamic organization is, “flexible and adaptive, particularly in response to competitive threats and customer needs” (Bateman & Snell, 2011, p.16). 15. For today’s managers, the organizing function requires a higher focus on which of the following? A.