Their expectations are exchanging the goods or services they have paid for (food, drinks, coffees prepared), in a friendly and professional manner. 2. Identify their organisation’s services and products. 3.2 I can outline my organisation’s services and products to customers by giving them our own ‘Cafe2U’ branded menu which includes all of our details and information with a priced list of all our available produce. Another way would to be to inform them face-to-face if they enquired about a given question such as ‘what do you sell here’ which I would lead on to tell/show them our coffee, food and drinks menu.
Perception is the organisations, interpretation and identification of sensory information which helps us to understand the environment. Perception is how organisms are organised and interpreted to make sense of the environment. All perceptions involve the nervous system which results from stimulation from the sense organs. Gibson’s ecological approach shows that he sees real movement as the most vital part of perception. The ecological view seeks to find the characteristics and organisation of organisms; therefore it is basically looking to find what it is and what it does.
According to behaviourism, behaviour can be studied in a systematic and observable manner with no consideration of internal mental processes. As human beings we are driven to understand who we are, what makes us tick and how the facets of our own personality make us individuals. The answer to this question according to behaviourists is that we are born with a handful of innate responses known as stimulus response units and that all of our complex behaviours are through learning by interaction with the environment. Behaviourism is the theory that the development of human nature is governed by our environment or nurturing. .
The Adaptive Conscious Blink by Malcolm Gladwell, explores a very interesting topic about the human mind. The subtitle of the book , The power of thinking without thinking. This phrase talks about the cognitive ability to respond to situations without consciously doing so. Gladwell refers to this power of the brain as the adaptive unconscious: that a part of the brain analyzes situations and sends a message to human entity to respond. The adaptive unconscious does not need a conscious command in order to function.
Overall, the importance of authenticity can be shown through a variable human self that is determined by the adjustment of natural or artificial identities. The individual identities that each of us conveys are subject to change at any given moment. The simple reason is that we all have the choice to display what we want of ourselves. Deciding whether or not we want to “cover” or “tone down a disfavored identity to fit into the mainstream” (Yoshino 245) complicates our authenticity. It is the two identities
When I do spend time with an individual, and do include them and communicate in a way that they understand then they will feel as if they are valued and part of society. 1.3 Analyse features of the environment that may help or hinder communication. The most common environmental factors that may hinder communication are: * Lighting poor lighting conditions * Light is in my eyes or the other individual’s eyes * Distance between me and the individual is
Erin Goldsmith Unit 8 - Psychological Perspectives Task 1 P1, M1 20050665 Sam Adams The Behaviourist Perspective The behaviourist approach is based on the concept of explaining behavior through observations, and the belief that the environment around us is what causes us to behave in different ways. The behaviourist perspective was a dominant approach in psychology for the first half of the 20th century. The main assumption of the behaviourist perspective is that all behaviour is learnt and is shaped by the environment. The behaviourist approach tries to understand human behaviour in terms of what has been learnt. Behaviourists regard all behaviour as a response to a stimulus.
The human brain is not a video recorder, we all see things differently depending on our age, sex, and experiences in life. In addition, our perception of an event depends on the following factors: observational point of view, attentiveness, any special attentional focus that might reduce observations, familiarity with the event and details, and expectations about what occurred and understanding of it (Haber, 2000). When viewing an event such as a crime, our senses are overwhelmed with a large amount of external stimulation. Our brain generates additional stimulation from our thoughts, feelings, and emotions. To remember this event with all this stimulation the memory must be encoded into memory.
Another example of inaccuracy is “illusions occur when the perceptual processes that normally help us correctly perceive the world around us are fooled by a particular situation so that we see something that does not exist or that is incorrect” (Stangor, 2011). See figure 1: When you look into a mirror, what you see is the opposite of what is real. Your right hand appears to be your left via the reflection in the mirror. One factor contributing to the accuracy of sensory data is memory. For example, when we look at fire it does not look hot or that it can burn you, but our memory of putting your hand near the fire reminds you that fire is hot and will burn you.
Learning Theories PSY 331: Psychology of Learning Learning can be considered as the “process leading to relatively permanent behavioral change or potential behavioral change. As one learns, perception of environment is altered by interpretation of stimulus and the interaction or behavior” (Lieberman, 2012). Many Behaviorists believed the study of behavior had to be done in an observable manner with no thought of internal mind states. These behaviorists believed there was no way to study behaviors in regards to the internal mind states due to cognition, emotion and mood was useless and could not be tested or verified to provide an explanation of the behavior (Lieberman, 2012). Therefore, this paper will view the three