Nvq 3 Health and Social Care

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Unit 304 1.1 A duty of care is the legal obligation on the individual ensuring that they keep to a reasonable standard of care. For example in my employment we have a weekly cleaning rota to ensure no spread of infections in the building. 1.2 Having a duty of care must ensure safety and protection of service user(s) that are in my care for example it is my duty of care to ensure I attend any training courses provided to ensure I am fully competent and up to date with all new legislations. Also carrying out and reviewing risk assessments would be a duty of care to ensure the environment is safe for all who are there. 2.1 Conflicts may arise whilst you are obligated to duty of care for example if a service user wants to do something such as a service user wanting to go out in cold weather wearing t-shirt and shorts as it is their human rights to make this decision (if they have capacity for decision) your duty of care would be to explain all risks in doing this and try to come up with a compromise if possible e.g. putting a jumper on in this situation. 2.2 Support for any conflicts or dilemmas is available in many different areas you could ask your manager or other support workers who have had these problems with the service user previously, communicate with family members or close friends or even seek advice from a professional such as a doctor and these people could even be involved to talk to the service user to give advice on conflict. 3.1 When dealing with complaints you must always follow the complaints policy put in place in your particular setting. 3.2 When dealing with complaints it is important to initially assess the severity of the level of complaint to ensure it is dealt with in the correct way it must be written down and signed by the individual who has made the complaint after this you must know who the correct personnel is to deal

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