How is management of a timeshare different from management of traditional hotels? Be specific regarding operating procedures and guest characteristics. Chapter 13: 1. Compare and contrast in detail the lodging and facility characteristics of activity-based facilities vs. themed facilities. What geographic areas are most conducive to each?
Jay Morgan also utilizes an excel spreadsheet to perform payroll functions and prints the payroll checks, all of which are very time consuming. Due to the rather large size of the company and the number of locations the HR department would benefit by utilizing a Human Resource Information System (HRIS). This type of system would have the ability to streamline staffing, employee relations, and payroll. BUSINESS ASSESSMENT Castle Family Restaurant is a medium to large size business in the restaurant industry employing approximately 300-340 employees. The business currently has eight restaurant locations in the California area to which Jay Morgan acts as operations manager and HR manager.
Audience Profile Teresa M DeVry University Professional Writing 1. Is my primary audience external or internal? * I would say that my audience is internal. My primary audience is Jeff Clarke the assistant manager and the Human Resource representative is secondary. Both of these employees work for the hotel so I would consider them internal as the communication would be within the company.
Depending on how big the event is (customer wise) more box office staff may be required. Front of House Assistants – Front of house assistants are responsible for health and safety of customers in the space they have several roles on event nights such as ticket collecting, helping customers with general enquiries, seating, setup of the space, selling merchandise and delivering customer service, they also help the duty manager with audience monitoring and the fire evacuation. There is normally 1 front of house assistant per 70 customers this varies depending on the size and needs of the event. Security – Some events may require security which will consist of 1 supervisor and 2 SIA badge holders. Their roles include bag searches, “pat down” searches for any weapons or items that are not allowed in the building and general safety of customers.
A system is used to store, manipulate, analyze, acquire, retrieve and distribute important information. An HRIS system will help Human resource managers by providing them with more data on strategic levels and allow for the function of more efficient and better information for decision making. Business Assessment The Castle Family Restaurants has eight locations throughout Northern California. They currently have eight restaurants; only 40% of the employees are full time, with approximately 300-340 employees. In most traditional restaurants the food service managers are generally responsible for the daily operations of the restaurant.
1. Control: The vice president of table games and the vice president of the separate Slot Machines Division of the casino report directly to Bellagio’s president/CEO. Problems that controls are designed to address: Employees misconduct or any fraudulent behaviour that are not known by the top of management. This control makes sure that top management to acknowledge any incident within the casino. 2.
Marriott Corporation has three major business divisions: Lodging, which included over 360 hotels (as of 1987) and generated 41% of sales and 51% of profits; Contract Services, that provides catering and food services to institutions and corporations, and generated 46% of sales and 33% of profits; and Restaurants, that generated 13% of sales and 16% of profits. Marriott has four key elements of their financial strategy: Manage rather than own hotel assets; Invest in projects that increase shareholder value; Optimize the use of debt in the capital structure; and Repurchase undervalued shares. The company uses discounted cash flow techniques and assigns hurdle rates to new projects to evaluate potential investments, determine the “warranted equity value” for its common shares, and even determine incentive compensation for its employees. In order to invest only in projects that increase shareholder value, Marriott uses the CAMP model to estimate the cost of equity, or the shareholders expected return for equity, for each new project, based on which division the investment would be in. They then develop target leverage ratios and use the WACC to determine the cost of capital for the whole corporation as well as each of the three divisions.
In terms of the other floors I wasn’t able to explore but the first floor really appeared to be upper class with nice carpeting and decorations. The first floor also many rooms occupied my residents. So I’m assuming the upper class of that specific environment occupied the first floor and others of the lower class occupied other floors. Like Andersen and Hill Collins note age in this type of environment is power. I noticed that many of the nurses who are young were not kind and gentle with the residents living there.
Local investors owned the Bangkok based five-star hotel for 15 years prior to ownership being transferred to an American hotel chain. Effective communication was not utilized to support employees or customers adjusting to the change. The second challenge is organizational culture impacted on by leadership style. Previously operated by a Thai General Manager its 700 employees were managed by a bureaucratic statecraft but gained personally from the prestige and benefits of the hotel. Conversely the new manager, John Becker, comes from a strong American organizational background with a focus on empowerment.
Unit 99 Promote Active Support Activity 1 Research the hotel model about institutional style settings and compare the characteristics associated with active support and the hotel model in relation to an individual`s support. Include any relevant literature found and include references to demonstrate your research methods. Hotel model: In this type of institutional style setting staff will be doing the domestic tasks for the service users. The service users have a low level of participation in meaningful activities. This type of setting is mainly organised with staffing needs in mind.