P1: Explain the role of effective communication and interpersonal interaction in a Health and Social Care Context Contexts of communication Effective Communication is a two way process which includes sends the right message that is also being correctly received and understood by the other person is receiving it on the other end. There are many types of communications used in Health Services but some are effective and some are ineffective to communicate with patients or with work colleague. I’m going to refer each communication in different Health and Social Care setting to show my understanding. Firstly communicating one-to-one in a hospital based setting is very effective because you can communicate with the other person effectively and the message gets across immediately. If a nurse talks to a patient then conversation is confidential because the conversation is only between the nurse and the patient itself.
Doctors – If we take a client to the doctors it is essential that we are able to inform the doctor of any relevant information required otherwise this may result in a misdiagnosis. Some clients are unable to communicate very well so we must first understand their problem so that we can convey this on their behalf. 1.2 Explain how communication affects all relationships in an adult social care setting. Communication can lead to good or poor service within a care setting. Good communication with clients encourages participation in activities therefore promoting equality within the care setting.
Strategies used in Health and Social Care environment to overcome barriers to effective communication and interaction Type of communication (difficult, complex and sensitive) – Health and social care workers may have to explain difficult, complex and sensitive information to clients this can include a clients health problems, medication they should take and treatments they need. The message may not be received if the client doesn’t understand and the message is unclear or confusing. Strategies used to overcome this barrier are making sure they are in an appropriate environment they should be in a quite and private room. Staff training should be given to understand different communication needs of clients. Making sure the client knows their information is confidential.
Importance of communication: Communication is really important in health and social care because it changes the way people act and shows you the differences in people. Communication can help open up better relationships with the client; it can also help to understand how the client is feeling and their emotions. Communication can make the work place a better place to be and make the employees comfortable. Communicating with other colleagues and passing on important information such as if you were a doctor and you needed to refer a patient to a surgeon you would have to talk to someone higher than you to sort out your patients’ operation. When communicating you need to show you are interested in what the person is talking about, for example is a councilor was having a therapy session with a client you would feel as if the councilor wasn’t interested in what you were saying if they were spinning around on their chair.
▪ To advise colleagues of any changes in procedure or protocol. ▪ To update patients and relatives with information regarding their care and any potential delays in treatment. ▪ To avoid confusion due to lack of information. ▪ To record accurate medical notes. ▪ To inform each other of completed or outstanding tasks ▪ To be polite!
Unit 1; Developing Effective Communication in Health and Social Care Prepared for All staff and visitors Developing Effective Communication in Health and Social Care Introduction In this report I will be talking about the importance of understanding ways to overcome barriers in a health and social care environment. In the Health and Social sector it is important to have good communication skills and interpersonal skills when building relationships and one to one support, as it is a platform for building trust, of which is key to all good relationships. The importance of preventing barriers is not stressed enough in the health and social care setting as if there are barriers in a health and social care setting, communication is then prevented, therefore the needs of the service user is not met. This report aims to demonstrate, inform and remind all staff and visitors the importance of understanding the ways to overcome barriers in a health and social care environment. Both good communication and effective interpersonal communication are essential tools in achieving the best and strongest possible relationship, care and understanding of a client in a health and social care setting.
It is also important because workers will need to build relationships with their patients to ensure the patient gets the right treatment and care plan. For example verbal communication is very important in a Health and Social Care setting as it can help pass on information, build relationships with patients and build trust with patients. It would be important to build a relationship and trust with your patient to ensure you make them feel comfortable and able to communicate with you to ensure they are receiving the correct treatment. Also so they understand what treatment they are receiving and that they fully understand what will happen. This would need to be one to one communication so that it is just two people talking to each other and it is easy to understand.
Informed consent is an integral part of the decision-making process and allowing an autonomous relationship to occur between the health professional and person they are treating (2). “The patient must…assume responsibility for decision-making, and then transfer that responsibility to the doctor” (Hope et al, 2009, p. 70). If that person is unable to assume that responsibility due to their lack of mental capacity, then under the Mental Capacity Act 2005 and the Mental Health Act 2007 a legal framework is in place that allows decisions to be made in that persons’ best interest. These government guidelines help to safeguard doctors and other carers from civil or criminal liability if steps have to be taken to treat the person medically (Bowen, 2007). The laws of consent derive from two elements; a law that is passed by Parliament (statute law) and law that has been decided by courts over centuries (case law) (2).
Why is communication so important in health and social care? Communication is vital in health and social care setting. The patient and health care professional need to be able to communicate on daily bases, in order for the patient to receive the best possible care. Also it is vital to make sure your patient knows and understand everything they are going through to the best of their understanding for example; If someone comes into a hospital setting you need to find out what their name, age and most important what is wrong with them. To the naked eye they maybe more obvious signs like cuts or if they can’t walk , but most of the time it is internal problems and you can’t see or feel the pain so you would need to communicate with them to find out what is wrong , so
For most hospitals manage, leaders, doctors, nurses are concerned about communicable diseases from patients, especially if the medical staff cannot obtain medical records. Management and leadership should take ethical issues serious, having a well written code of ethic and training the health care professionals to adopt patient welfare as his or her primary responsibility, and making ethical decisions that arise in health care (Dogra,