P1 - Explain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Context. Essay

1307 WordsSep 26, 20126 Pages
Importance of communication: Communication is really important in health and social care because it changes the way people act and shows you the differences in people. Communication can help open up better relationships with the client; it can also help to understand how the client is feeling and their emotions. Communication can make the work place a better place to be and make the employees comfortable. Communicating with other colleagues and passing on important information such as if you were a doctor and you needed to refer a patient to a surgeon you would have to talk to someone higher than you to sort out your patients’ operation. When communicating you need to show you are interested in what the person is talking about, for example is a councilor was having a therapy session with a client you would feel as if the councilor wasn’t interested in what you were saying if they were spinning around on their chair. So if you want the communication to be effective you need to make sure you communicate properly. Context: One to one: One to one is mostly confidential when communicating because the client would like to talk to a doctor in private because it’s their personal business being spoke about in front of strangers. When the client if alone with the doctor they feel like the conversation is purely about them and they feel they are being listened to and understood. Groups: Group discussions are harder for some people because it involved feeling comfortable around the people in the group. Some people get distracted easily and some people fidget with things. Some people might feel pressurized to talk because they feel they are the “quiet” one of the group. And if the person isn’t very confident they might not speak out in front of the group. Formal and informal: Formal discussions are used in job interviews, meetings and conversations with a doctor
Open Document