They also want to maintain a certain atmosphere for their customers while they shop so they have that great experience and want to come back, for instance natural displays and educational demonstrations. Developing expertise and resource strengths – Whole Foods ensures that team members were knowledgeable and enthusiastic about the products and they educated the customer as often as they could. Staff members are empowered to do whatever it takes to meet or exceed customer expectations. Whole Foods believes that keeping their employees happy will in turn lead to happy customers. To keep their passion for the company offers their employees flexible schedules, benefits and profit sharing, just to name a few.
The environmental scan is beneficial for KFF because it includes an internal and external scan of the foods grocery industry. The environmental scan provides information about the present status of KFF. The internal environment consists of the strengths and weaknesses of KFF. The external environment pertains to the opportunities and threats of KFF. The strength of KFF is a secure vision and the company realizes what is done to accomplish company's objectives.
Is Whole Foods’ strategy well matched to market conditions in the food retailing industry (one of the criteria for a winning strategy discussed in Chapter 1)? Yes the Whole Foods strategy has worked well for the company. They have good products and show good employees who also have shares in the company. They do not have much competition only on smaller scales or small areas in existing regular food markets. The company is still expanding even in this poor market and acquiring new stores and companies.
This has been a continual request from the customer base. It is in the company’s best interest to meet the demands of the customer’s as long as they align with the company’s ethical values and are not illegal. In the process of offering these products, the company will also have the opportunity to increase its revenues and margins since the health conscience organic foods are high-margin. The second recommendation is concerning the request for the food bank donations. This is another area where you can do your part to improve your company’s attitude towards social responsibility.
The employees Dick’s has are in charge of the great customer service that Dick’s is known for. Diversity is an important aspect in the employee base, and communication among all employees in the corporation is also important to the company. Dick’s makes sure that all of their employees are friendly and well trained to address all their customers’ needs. The company has a link from their main website specifically dedicated to employees and careers at their stores. The site can be found out at http://www.dickssportinggoods.jobs/aboutourteam/adayinthelife.asp, and is dedicated to helping employees and future employees with their careers.
Trader Joe’s designs jobs for increased job satisfaction and higher performance. The Company aggressively courts friendly, customer-oriented employees by writing job descriptions with highlighting desired soft skills (ambitious and adventurous, enjoy smiling and have a strong sense of values) as much as actual retail experience. It connects with its customers because of the culture of product knowledge and customer involvement. Its management cultivates among store employees. It considers responsible, knowledgeable, and friendly “crew” to be critical to its success.
I’m all for proving superb customer service by rewarding loyal customers it is a great idea and many other stores are doing similar methods for customer service. It is also a great way to learn so that if I want to move up in the company one day I will already be used to working on projects similar to this. 2. If you were part of the management team at Petrie’s Electronics, would you approve the project outlined in the scope statement in Figure 4-1? What changes, if any, need to be made to the document?
In this Theory, mangers assume employees can be self-motivated, committed, responsible and creative workers. Whole Foods hires people that are well-trained who flourish in their workplace because they are happy with their jobs. John Mackey, the Cofounder and Co-CFO believes that “happy team members result in happy customers (Kreitner & Kincki, 2012). How Whole Foods Builds Human and Social Capital Human capital is the productive potential of the knowledge, skills, and capabilities of individuals that generate economic output. Martin (2005) explained that”
By doing this I believe the employees take ownership in the company because they believe their voice is heard. The “Whole Planet” portion is what the company does for the whole planet. They support organic farming on a global basis and they believe this will help protect the environment for the farmers and protect our greatest asset the earth. They offer shoppers promotions such as the “nickel for bag” to
Whole foods began with less than 10 stores and gradually built up to have more than, 270 retail stores in North America and the United Kingdom. Whole Foods sells organic produce, beer and wine, natural body care products, nutritional supplements, and herbs. Stores also have a whole grain bakery and deli on site. The importance at Whole Foods is on selling the fresh foods that are free of additives and produced in environmentally friendly ways. Key Issues Whole Foods SWOT analysis Strengths Weaknesses Opportunities Threats Huge selection/variety Price – up to 75% higher Expand private label selection lower prices for customers Conventional Supermarkets (Competition) Large, customized stores Promotional Offers – no coupons Advertise more, create coupons and promotions to get people in the store Bad Economy Experience in the Industry Advertising Budget very low Hype right now is to eat healthier and protect the environment Local Farmers’ Markets Key issues that were found during the analysis were that Whole Foods is a little pricy for their industry, and they really do not offer any incentives to their customers.