We absolutely must improve our service and support. In the next few pages I will propose a plan to improve the overall ratings of our customer service in stores and online. Proposal to Improve Customer Service When we talk about customer service we all remember that one instance that was either good or bad, most of the time, it was the bad service that we remember. Our society today is fast-pace and most people, especially those in the retail field, do not have enough time to spend with each individual customer. Most companies have cut the sales force because of the unstable economy.
In order to be competitive and also profitable, companies need to find ways to reduce or eliminate costs associated with routine and repetitive business transactions. Those transactions often fall in the areas of purchasing, billing, accounts receivable, and accounts payable. It is in these areas that the confusion caused by translating part numbers is most noticeable. Time spent translating one part number to another part number for the same item adds very little, if any, value to the transaction. The errors that result from errors in translation are the cause of many problems in invoicing and making payments.
However, the model also affected Cisco in many negative aspects. * Customized tools did not provide the desired output, because functions underestimated the training and change management requirements of new software. * Multiple databases and fuzzy definitions from different groups resulted in conflicting data circulating around the company. * Cisco had several applications that performed similar functions. Such redundancies led to a waste of money and human resources.
Unit 12 (p4&m2) Explain the operational risks for a business organisation operating online * web-site updating * Liability for wrong or out-of-date information. * language problems with global customer base * hardware and software failures * loss of data * global business regulations * Payment security * Potential use of personal information * Unfamiliar trading conditions M2: 1. Website updating could be a disadvantage as a staff member would have to do this but it could be an advantage as information could reach the customers much faster when prices or goods sold change. 2. Having to be liable is important for the staff but can be an disadvantage for the company as they
The loss of production and or customers due to failure to deliver the employees or products you sell is also an indirect cost that affects the business in a negative way. One indirect cost many of us do not think of is the effect on the companies morale and that can take a toll on others employees especially the ones who are taking the brunt of the work that the separated employee was performing. Turnover and the indirect cost can even include more frequent accidents and higher injuries due to the inexperience of newcomers. If you take all of the cost, the indirect and direct cost into consideration, you can start to see the full scope and calculate the cost of the
The inconsistency shown with shipping and handling the products creates issues in the organization. Making mistakes such as the loss of materials, and incorrect shipping is a problem caused by the miscommunication. Last but not least, frustration. Once the company is not working as it is supposed to, trainers feel frustrated and show dissatisfaction. Something they do not tolerate is inefficiency caused by cancelations that cost loss of profit, revenue, and consumers.
Bottlenecks are springing during un-predictable production processes. If this goes on for too long, Custom Molds will lose credibility in front of their customers and some customers may decide to part ways. And the fact that they have still not been able to pin-point the cause is even more devastating. 5. In-efficient testing and inspection process resulting in orders being returned after delivery.
according to application or customer requirements. Once the “key customers” kept coming back, one person should have been assigned to handle the customer would have been the better focus since the worker had the experience in the past and knew the customer to a certain extent. Thus the mixing of the customers and all the specific application has lead project managers not being able to handle the task properly and did not meet the requirements of each customer. This resulted in the dissatisfaction of each customer, loss of business, and the drop in sales.
Pricing, billing and collecting fees What CPA firms can do to run their businesses more efficiently and effectively. By Edward Mendlowitz, CPA/ABV/PFS/CFF CPA firms provide invaluable advice to business clients but often struggle to run their own businesses effectively, particularly in the areas of pricing, billing and collections. Failure to set appropriate fees, deliver bills in a timely fashion and collect payment promptly—or even in full—cuts into a firm’s profitability, hurting the business and the accountants in it. Remedying this situation requires CPA firms to make a conscious effort to ensure they get paid an appropriate price in a timely fashion. To best do this, CPA firms should secure the fee agreement upfront, when their value to the client is greatest, and make sure they deliver excellent work on, or ahead of, schedule.
Poor communication can cause stress on everyone and very quickly create an unpleasant environment. Most of us have heard the expression “communication is key” and I couldn’t agree more! According to James Abugre (July 1, 2011) “Findings show that there is a significant relationship between efficient organizational communication and employee satisfaction. Findings also show that organizational communication has a positive impact on employee performance.” When I worked for Meijer I had a front end manager who was terrible at communicating with his workers. He would schedule meetings and not tell anyone until the last minute, make new rules for the self-checkout workers but not tell all the workers together and instead tell them all individually.