Fedex Case Study

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1. Relevant facts about FedEx. FedEx Office has been for a long time in the printing business offering their services to a diverse variety of customers, from students to big companies. Not only it's offered printing services but also data packaging services. It is important for the company to distribute the important information to the clients and the users. My job as an account representative is to stablish successful relationships with the different clients by offering the different services to solve the company's and the customer's needs for both parties satisfaction. In order to satisfy the customers both, wants and needs, FedEx offers a variety of services as previously mentioned. The company has the ability to print documents…show more content…
ProTrain, Inc. This is a training services company that provides different packaged training materials to businesses located all over the U.S as well as across Canada. It was first started by Chris DeFore in Dallas, Texas with sub-offices in Los Angeles, California, and has been around for fifteen years. It has a good reputation due to the products offered. It currently works with around 200 trainers in the different countries mentioned before. The way to request the company's services is via e-mail or phone. Then, based on the customer's needs, the company creates a bid, and if accepted the training teams are notified, and materials are prepared. Once the materials are complete, they are shipped to the areas specified by the client, and finally the trainers are gathered to then follow up with the training. 3. Analysis of Problems. The first of the issues about ProTrain is the lack of staff or staff deprivation, correct development of materials, package labeling and shipping mistakes. These errors affect the company severely, lowers their marketing rates, and pauses the production growth. There are several remarkable errors to be…show more content…
If materials are unavailable by the time of request, trainers are not well equipped, their job becomes more difficult. Secondly, because of the limited amount of full-time staff, production and material development depends on the schedule and attendance, it slows down the process of preparing, binding and packing training materials on time. The third issue analyzed is the delayed production. The company uses package carriers, between them UPS, FedEx, HDL, and others. The inconsistency shown with shipping and handling the products creates issues in the organization. Making mistakes such as the loss of materials, and incorrect shipping is a problem caused by the miscommunication. Last but not least, frustration. Once the company is not working as it is supposed to, trainers feel frustrated and show dissatisfaction. Something they do not tolerate is inefficiency caused by cancelations that cost loss of profit, revenue, and consumers. 4. Implications of the problem. The limited amount of employees in office causes slow production and processing of training materials. If there's no new employing staff, the company's rates will continue to downgrade. If disorganization continues, it will be extremely hard to conserve contracted trainers. If ProTrain does not secure priority packages, the company will be facing a misplacement of materials, causing loss for the company as a whole. Finally, because

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