Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message. Good communication in a work setting will make sure daily tasks run smoothly and successfully. 1.2 Explain how effective communication effects all aspects of working in an adult care setting. Communication is a two way process sending the right message that is also being correctly received and understood by the other people. It is essential that there is good and effective communication taking place within the work setting.
Person-centred care sees patients as equal partners in planning, developing and accessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions. Person-centred care aims to be user focused, promote independence and autonomy, provide choice and control and be based on a collaborative team philosophy. It takes into account service users' needs and views and builds relationships with family members. Person-centred care involves: • Compassion, dignity and respect – these are the essential foundation for the greater involvement of people in their own care.
You need to have the skills to create and build professional supportive relationships with colleagues, other workers from different organizations, service users and so on. This means that it is essential to have the basic understanding of the different elements that all add up to make a good and healthy relationship. A relationship is a connection among two or more people, or instance group of friends or partners. Professional relationship is a link between a service user and the people that provide their care. This sort of relationship has boundaries, limitations and expectations; that must be valued and applied at all times in order to have a supportive and good relationship.
A service user can either gain the trust and understanding from the care worker and therefore communicate with ease. If there is good communication between staff it motivates a better working relationship and makes sure that all tasks are met to a high level of standard. If there is poor communication in a care setting then how would the care workers be able to understand an individuals needs and wants, e.g. Good communication amongst staff and service
* To provide continuity of care and giving clear guidance. Aii: Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. * Effective communications is done on the basis of relationships we build either personal or professional. For the most effective communication is to pass on clear, concise, informative and accurate information in order to eliminate/decrease the possibility of mistakes/risks to our work colleagues or residents and this is very important. To do this we can build a strong and trusting team and this builds relationship with other work colleagues, residents and other professionals.
As a carer I would discuss the options and choices to the client that is available to them and allow them to make a informed choice regarding to their care. 2.1 A work relationship is important of building trust and have a understanding between people and it will make things easier to get things done. Relationships with a colleagues and other professionals are vital if people are to work together effectively. It is important to ensure that you show respect to those you work with and to focus on the communication between the individual whom you are administering care and it does not stay into personal conversation between the carers. A workplace relationships can become stronger when people can clearly and effectively communicate what they need and allow others to do the same.
Personal relationships involve doing things and sharing things outside of work. 1.2 Describe different working relationships in social care settings The mental health support workers role is to make sure that all the support they give to service users is in accordance with their agreed care plan. It is the support workers role to provide the service user with the best quality support. They can do this by involving the individuals in the decision making and encouraging them with their participation in their care plan, services and activities in their life. Another role of the support worker is to keep the communication going within the care sector.
There are several standards within the care sector that will influence the way that carer’s job roles are carried out. Here are the standards for Social Care Workers: 1. As a social care worker you must protect the rights and promote the interests of service users and carers including treating each person as an individual, respecting diversity and different cultures and supporting service user’s rights to make choices based on the services they have available. 2. As a social care worker, you must strive to establish and maintain the trust and confidence of service users and carers which includes being honest and trustworthy, communicating in an appropriate and straightforward way, respecting confidential information, being reliable and dependant and adhering to policies and procedures about accepting gifts and money from service users and carers.
Communication between colleagues is essential as this ensures a continuity of care for the residents; also staff is aware of the currents needs, help and support the residents within the home. 1.2) Communication can lead to good or poor service within the home. Good communication with the residents encourages participation in activities therefore promoting equality within
Communicating with different people in the setting is also a great importance to when in a health or social care setting because you need to work as a team as well as speaking to the patients to make them feel comfortable and welcoming. This will also show that the patients can rely on you and discuss any problems that they may have or face. When communicating with a wide range of people you get an idea on how different people are you will also know how to deal with that certain person. Effective teamwork shows that you can work in a environment with a whole range of different people and communicate with them in order to give the best care and treatment to those who need it.When having a conversation with a service user it is important that while or after they are speaking you make sure to reassure what the other person has said, to do this is you should use hand gestures, when your thinking or struggling to communicate you