Unit 203 Ba Level 2

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Unit 203 – Work In a Business Environment 203.1 Understand How to Respect Other People at Work 1.1 What Is Meant By Diversity And Why Should It Be Valued? Diversity pertains to the differences between people. In the work-place, diversity in mostly mentioned in relation to: age, gender, ethnicity, sexual orientation and health/disabilities. By being aware of the differences between people, employers are able to understand how workloads may affect their staff. For instance, someone with a heart condition may react more negatively (in terms of physical health) to a high stress project than someone with no heart problem. Diversity should also be valued because of the variation of skills a group of people can bring to a business. If all employees had the same strengths and weaknesses, the business would find that it fell short in crucial areas. 1.2 Describe How To Treat Other People In A Way That Is Sensitive To Their Needs. Firstly, in order to behave in a way that is sensitive to others’ needs, we need to be able to understand what those needs are. People with physical or mobility issues may need specialist equipment to overcome them, whilst others may need to have something explained to them in a different way. For instance, at the credit union a few clients have learning difficulties, and so if they have a concern or something they don’t understand, I do my best to speak with them calmly, and check that they understand, sometimes asking them to repeat a piece of information back to me. Offensive words or humour should never be used – even when not dealing with the public. In general, by sympathising with a person, you go a long way to dealing with their needs as well as possible. 1.3 Describe How To Treat Other People In A Way That Respects Their Abilities, Background, Values, Customs And Beliefs. When dealing with people, it is essential to have an open
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