My supervisions are taken on shift, my manager will watch how I work, how I integrate with the team of staff and with the clients in the care home and put forward any ideas on what I could do differently but also explain what I am doing well. It will also involve making sure that I fill in all the necessary paperwork such as care plans and accident forms and follow the appropriate policies. They are not formal and it feels easy during these times to ask for advise and to be supported when learning new things within the care home. The appraisals are more formal, myself and the manager will sit down and discuss everything about the job, anything from day to day tasks to staff grievances. The positive of this is that if there is anything I am unsure of I can speak in confidence and not feel embarrassed that I do not know how to do something in front of the care home clients and/or their families.
I can then learn from other just by listening and asking for help when needed, or I can observe them if they are doing a task that requires expertise or great precision. I must also ask another colleague if I am unsure of anything as they can always help me or refer me to someone who can. It is important to maintain security and confidentiality at work because we have a legal obligation to maintain the personal information that is given to us from customer and we have an obligation to our employer and colleagues to maintain the highest standards of security awareness. If I am casual about security and
2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say. Be apologetic when necessary and be calm and don’t be judgemental to what they have to say. When responding to the complaints you have to make sure to listen to both sides before you come to any conclusions. 3.2 A complaints procedure is set out a plan of action that ensure the complaint knows what to expert and to
It is important to be open minded and understanding to other attittues and beliefs and respect the differences between own and others. Sometimes we may have service users with other religions and beliefs and it is important to understand so we may help the service user maintain any of their beliefs and wishes. Everyone is entitled to their own attitutes and beliefs but its important it does not not have a negatitive impact on work. We can find out more of their wishes by reading care plans, asking senior member of staff or asking members of family. Reflecting on your own work helps you learn from previous experience, to be able to look back and think about how you could achieved the
ERR Task 3 – Learning Outcome 3 and assessment criteria 2.5 (maps with Unit 6 2.1) 1. Explain the term “agreed ways of working” with your employer. The term agreed ways of working means when you follow something which has been put in place by your employer to sustain a way of doing a task. It is the following of policies and procedures by employers and employees, also being aware of all rules and regulations regarding my role and responsibilities which is set out by my workplace. The policies and procedures explain what is expected of me in my role and what is also not acceptable.
When I’m carrying out all of these, I remember person centred values which helps me to be able to do what’s right for the client or what the client wants before carrying out any activities for the day, I go through my clients care plan but I also ask family of the clients if there has been any changes for example if my client needs to be awake and ready for a certain time, earlier or later than usual set time. I agree with them because it’s their right to change their mind. At this stage we talk together and rearrange. Personal relationships are based on emotions sharing similar attitudes, values and interests. They are also very informal, in personal relationships you share support between each other with feelings and thoughts as you can be who you are with family or friends.
This will sort them texture that they have made an informed and wise decision as it will minimize the buyer’s remorse that customers usually feel at certain point or another. Another touch point we employ is ensuring that customers have a clear understanding of the benefits and services that our product offering them and that the same information truly being communicated in all of the company. This certainly helps to reinforce that they have made the right choice and minimizes confusion. There is nothing worse for customers to receive two different information at different point along the customer spectrum from a recent decision that they have made to purchase your product, and to avoid that; our company trains employees to provide correct and same information to the customers to create the customers fully understand the
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
3.1 Responding to complaints might include active listening and showing empathy to the person. Following guidelines of the company and including some guidance for the complainant. Recognising my own limits of authority and competence and informing of any follow-up actions. 3.2 It is important to clarify any issues and maintain a detailed log of any such actions. Adhering to policies and procedures.
Justification of Topic Relevancy The followings are the reasons that the group chooses the topic for the workshop: 1.3.1 Immediate Effect The course name for ENG4030 is “communication and interpersonal relations”. The goal of the course is to help us to conduct competent communication in interpersonal relationship, while rejection usually is a way of communication to offend others. So through this project, the group members hope can help others to use proper ways of rejection in different situations without offending others, thus maintain or improve positive interpersonal relationship. 1.3.2 Effect on Daily Life In our daily life, sometime we have to reject the request of others, because of we are out of time, or we are busy doing our own things, or the person is not important in your life, and so on. However, if we say “no” to others, it might cause some unnecessary trouble, they might thing you are a selfish person, thus estrange from you, and even end their relationship with you, so an effective way to reject others is needed.