When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
Alternatively their culture may require certain behaviours which we find strange. Also many individuals we support have a different set of values from our own, this doesn’t mean to say that you are right and they are wrong. We need to understand and value everyone regardless of differences. There is nothing wrong with having your own beliefs and values – everyone has them they are a vital part of making us the person we are. But we must be aware of them and hoe they may affect what you do at work.
1.2 Describe how to treat other people in a way that is sensitive to their needs * Treating other people the way that they want to be treated is a way to treat other people in the way that is sensitive to their needs. * By figuring out what each person’s personality is like you can then judge how and what you need to do to be nice and supportive to that person whether it be a colleague or a stranger. 1.3 Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs * By being open minded and tolerant it allows you to remember that people have other ways of doing things and different ideas than yourself. * So by having an open mind about everything people’s ideas and thoughts will all equally be analysed and taken in by yourself and others around you. * Asking questions is a good way to seem interested in the person and their background.
• Professional relationships you develop with people you support are another matter; you are required to provide the same quality support for all, not just for those who share your views and beliefs. • Knowing what you need to do and achieving it successfully is not the same thing. • Working in the health sector, you are bound to come across people with views you don’t agree with, and who never seem to understand your point of view. • Awareness of differences, your reaction to them and how they affect the way you work is a crucial part of personal and professional development. • If you allow your own preferences to dominate your work with people, you fail to perform to the standards set by the UK regulating bodies, they require workers to respect and promote people’s individual views and wishes.
1.4, 7.4 The benefits to working in a diverse workforce is that it gives me confidence to talk to people that are different age, gender, race, religion etc. I can learn things that I previously wouldn’t be able to do if we were all the exact same. The different ideas can impact directly on the way I work and can help me to become more efficient. Working in a diverse workforce means that I need to remember the organisational procedures and legal requirements regarding discrimination legislation in the work place, I need to respect others and their points of view. 1.5, 7.2 It is very important to be aware of any serious issues a person is having as their workload may be affecting them.
Make sure you know which language a person is comfortable communicating with, a written translation or interpreter may be required especially in serious discussions or communication. You should always use a professional interpreter where possible as it is not always appropriate to use a friend or family member in private matters. Interpreters can be sought through Adult services or the police. You should try and learn essential words in their language or use flashcards to help. Non-verbal communication can help but be careful when using hand gestures as they may be the same in a lot of cultures but may be very offensive in another always research.
Diversity Training Rosalyn Romero-Donis Everest University Online SYG2001-35 Governments and corporations can definitely make positive use of diversity training for employees who deal extensively with the public. Diversity training is more than just realizing that people come from different cultural and economic backgrounds. One of the key factors in dealing with diversity is realizing that people have different ways of communicating based on their backgrounds. Focusing on diversity and looking for practices to create an inclusive organization - one that makes absolute use of the contributions of all employees - will generate increased productivity. As such, diversity training is a critical component of the present and future success and growth of an organization's business strategy.
You have to build professional relationships with people you support to enable you to deliver the care required to each individual so you can get to know them and find out their likes and dislikes and routines they may have. You must make sure you do not over step the boundaries of the relationship for example visiting them out of working hours or inviting them to your own home. Some people you support may show an interest in your personal life but it is important to keep the answers you reply to their questions minimal, it is fine to share basic information but you must not share significant personal details about yourself. The other relationship of working is building relationships with staff members, team work takes time to work well, not everyone will share the same views on how tasks should be completed, and most teamwork relationships will depend on how well the team is managed. Supportive team working is a good term and can help towards a great team
Having good observation while communicating with an individual is important as you can see if they are comfortable with the conversation through their body language. There might be an issue within the workplace, a service user might not be as talkative as usual and by observing them while communicating a support worker can pick that up and ask the service user if there is anything wrong. Outcome 2 1. No preferences or language needs to follow/ identify, is slightly hard of hearing. Wishes for support workers to follow the care plan to provide quality care.
Those were just a few ways in Which some people choose to show their ways of in which they communicate. SHC31-1.2 Explain how communication affects relationships in the work setting. Communication affects people’s attitudes and relationships in the work environment For many reasons such as; respecting other people’s views and wishes. Respecting Other people’s beliefs and also by not being pre-judgemental on appearance, Language or any other religious or cultural backgrounds and it are essential to overcome these barriers. Being able to understand different practices and ways in Which of doing it.